Trainer – eCommerce – Durgapur

Are you looking for a truly rewarding trainer job in Durgapur? Do you want to level up your career in the customer service industry? Unlock your potential at Fusion CX as a Trainer in Durgapur with a global CX transformation company! If you are passionate about shaping talent and enhancing customer service skills, this Durgapur job vacancy is your opportunity to build an impactful career in the customer service industry. Join a dynamic team working as a trainer in Durgapur with a renowned eCommerce client. Here, your contributions will empower Customer Service Representatives (CSRs) to deliver exceptional experience. Embrace the chance to grow in a vibrant workplace that values innovation and collaboration. Apply now!

Job Description:

The trainer for the eCommerce process in Durgapur must perform the following duties:

• Conduct comprehensive training programs from start to finish for new and existing CSRs.
• Deliver engaging classroom and blended training sessions that add value to learners.
• Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor.
• Design and prepare training materials that effectively convey key concepts.
• Generate insightful training reports to monitor progress and areas for improvement.
• Train new CSRs in essential Customer Service Skills, Process Knowledge, Product Knowledge, etc (CORE Training).
• Respond to and resolve operational issues as they arise during interactions with Operations.
• Conduct regular meetings with various lines of business (LOBs) to foster open communication and devise an action plan to address any issues or concerns raised during interactions.
• Provide necessary floor support as per process requirements.
• Coordinate with LOBs for training needs assessments (TNA) and manage feedback sessions.
• Ensure Bottom Quartile Management (BQM) and nesting compliance as a trainer in Howrah.

Job Requirements:

An ideal candidate must possess the following attributes for the role of eCommerce trainer in Durgapur:

Here are the required qualities and attributes of an eCommerce process trainer in Howrah:

• Graduate in any field.
• Minimum 1-2 years of documented experience in telecom processes or the BPO industry.
• Willingness to work in 24/7 shifts and six days a week.
• Flexibility to accommodate varying schedules and shifts.
• Excellent written, oral, and presentation skills.
• Proficient in MS Office applications.

Why Join Fusion CX

At Fusion CX, we are committed to your growth and success. Enjoy a supportive environment that fosters innovation with comprehensive training and career advancement opportunities. This trainer job in Durgapur will allow you an opportunity to work with a leading eCommerce client and a dynamic team in a global CX company, transforming employee and customer experiences worldwide. If you are ready to take the next step in your career, explore Durgapur job vacancies for trainers and other exciting roles in Fusion CX. Apply now and be part of our transformative journey!