Trainer – Customer Support – Howrah, India

Fusion CX is hiring an experienced Trainer to join our dynamic Howrah operations team. If you are a graduate with at least two years of training experience in customer support or BPO processes and passionate about developing talent, this is your opportunity to make an impact in a company that values people and performance. Whether you are looking for a trainer job vacancy Howrah, seeking a leadership track in customer support training, or aiming to grow with a people-first CX brand, apply now.

Job Description – Trainer (Howrah)

Key Responsibilities

• Conduct new hire training, refreshers, and upskilling sessions for customer support teams
• Align training programs with process guidelines, service goals, and client standards
• Facilitate interactive, learner-focused sessions to ensure engagement and retention
• Track trainee performance and provide ongoing coaching during and after training
• Maintain accurate training reports, performance trackers, and feedback logs
• Collaborate with operations and QA teams to measure training effectiveness
• Deliver floor support and drive continuous learning through regular refreshers

Job Requirements – Trainer (Howrah)

• Graduate in any discipline (mandatory)
• Minimum two years of training experience in a voice-based BPO or customer service environment
• Strong facilitation and presentation skills
• Excellent classroom and group management abilities
• Ability to adapt training delivery to suit diverse learning styles
• Proficient with MS Office and basic reporting tools
• Knowledge of performance metrics and call center standards is a plus

Why Join Fusion CX?

At Fusion CX, we believe that training is the cornerstone of exceptional customer experience. As part of our Howrah training team, you will play a critical role in shaping performance and fostering success.

• Be part of a high-performing team that values development and accountability
• Enjoy a supportive work culture with access to tools, mentorship, and growth paths
• Experience a work environment that prioritizes employee development and empowerment
• Join a company where trainers are respected as leaders and enablers of change
• Work in a well-connected, modern office facility in Howrah

Looking for a meaningful trainer role or job vacancy Howrah in the customer service sector? Apply now and grow with Fusion CX.