Trainer – Customer Support – Durgapur, India

Fusion CX is hiring an experienced Trainer to join our growing customer support operations in Durgapur. If you are a graduate with at least two years of training experience in BPO or customer service environments and are passionate about coaching and performance development, this is your opportunity to contribute to a company known for valuing people, learning, and long-term growth.
Whether you’re seeking a trainer role in the customer service industry or exploring a rewarding job in Durgapur that puts your facilitation skills to impactful use, your next chapter begins here. Apply now!

Job Description – Trainer (Durgapur)

Key Responsibilities

• Conduct new hire training, refresher courses, and process-specific upskilling sessions for customer support teams
• Deliver interactive, structured, and learner-centric training sessions aligned with process and service objectives
• Monitor training effectiveness and track individual trainee performance through assessments and regular feedback
• Collaborate with Operations, Quality, and HR teams to address performance gaps and tailor interventions
• Maintain training records, performance logs, and feedback documentation with accuracy
• Provide post-training floor support and drive continuous learning culture through coaching and refreshers
• Ensure training content adheres to client expectations and internal compliance standards

Job Requirements – Trainer (Durgapur)

• Graduation in any stream is mandatory
• Minimum 2 years of experience in a training role within a BPO or customer support environment
• Strong facilitation, communication, and presentation skills
• Ability to manage classroom dynamics and support diverse learning styles
• Proficient in MS Office tools and basic reporting
• Understanding of contact center performance metrics and service quality benchmarks is preferred

Why Join Fusion CX?

At Fusion CX Durgapur, we believe training is not just about onboarding, it’s about empowering careers and elevating service excellence. As a Trainer, you will be part of a performance-driven, learning-centric environment where your role is critical to shaping success on the floor.

• Be part of a supportive team that values your expertise and leadership in training
• Access structured growth pathways, learning tools, and cross-functional collaboration
• Work in a professionally managed, people-first workplace that prioritizes capability building
• Join a company that is growing rapidly and offers real recognition for your impact
• Work from a well-connected, modern office in Durgapur

Looking for a meaningful training opportunity or a growth-oriented job in Durgapur where your experience and skills make a difference? Apply now and build the future with Fusion CX.