Trainer – Customer Support – Durgapur, India

Fusion CX is hiring an experienced Trainer to join our growing customer support operations in Durgapur. If you are a graduate with at least two years of training experience in BPO or customer service environments and are passionate about coaching and performance development, this is your opportunity to contribute to a company known for valuing people, learning, and long-term growth. Whether you’re seeking a trainer role in the customer service industry or exploring a rewarding job in Durgapur that leverages your facilitation skills to make an impact, your next chapter begins here. Apply now!

Job Description

Key Responsibilities

• Conduct new hire training, refresher courses, and process-specific upskilling sessions for customer support teams.
• Deliver interactive, structured, and learner-centric training sessions aligned with process and service objectives.
• Monitor training effectiveness and track individual trainee performance through assessments and regular feedback.
• Collaborate with Operations, Quality, and HR teams to address performance gaps and tailor interventions.
• Maintain accurate training records, performance logs, and feedback documentation.
• Provide post-training floor support and drive a continuous learning culture through coaching and refreshers.
• Ensure that training content aligns with client expectations and internal compliance standards.

Job Requirements

• A graduation in any stream is mandatory
• Minimum 2 years of experience in a training role within a BPO or customer support environment
• Strong facilitation, communication, and presentation skills
• Ability to manage classroom dynamics and support diverse learning styles
• Proficient in MS Office tools and basic reporting
• An understanding of contact center performance metrics and service quality benchmarks is preferred.

Why Join Fusion CX?

At Fusion CX Durgapur, we believe training is not just about onboarding; it’s about empowering careers and elevating service excellence. As a Trainer, you will be part of a performance-driven, learning-centric environment where your role is critical to shaping success on the floor.

• Be part of a supportive team that values your expertise and leadership in training.
• Access structured growth pathways, learning tools, and cross-functional collaboration.
• Work in a professionally managed, people-first workplace that prioritizes capability building.
• Join a company that is growing rapidly and offers real recognition for your impact.
• Work from a well-connected, modern office in Durgapur.

Looking for a meaningful training opportunity or a growth-oriented job in Durgapur where your experience and skills make a difference? Apply now and build the future with Fusion CX.