Trainer – Car Rental Operations (WFO, Belize City)

Building frontline performance starts in the training room — and this role sits at the center of it. Fusion CX is hiring a Trainer to design and deliver process training for a car rental customer support campaign in Belize City, equipping agents with the product knowledge, communication skills, and operational confidence to perform from day one. If you are exploring trainer jobs in Belize or a learning and development opportunity in Belize City within a structured BPO environment, this role offers both the platform and the professional visibility to make a lasting impact.

Job Description:

About the Role

You will be responsible for delivering end-to-end new hire training and ongoing refresher programs for customer service agents supporting a car rental campaign. The role requires strong facilitation skills, a thorough understanding of customer support and soft sales processes, and the ability to translate operational requirements into effective, engaging learning experiences.

Key Responsibilities

• Design and deliver new hire training programs covering product knowledge, process workflows, soft sales techniques, and customer service standards.
• Conduct refresher training sessions to address performance gaps and reinforce core skills.
• Develop and maintain training materials, job aids, scripts, and assessment tools aligned to campaign requirements.
• Evaluate training effectiveness through assessments, nesting observations, and post-training performance data.
• Provide floor support and on-the-job coaching during nesting and early production phases.
• Collaborate with operations and quality teams to identify ongoing training needs and implement targeted improvement sessions.
• Maintain training records, attendance logs, and performance reports.
• Stay current on campaign updates, process changes, and product knowledge to ensure training content remains accurate.

Responsibilities may evolve based on operational requirements.

Job Requirements:

Experience & Skills

• Prior experience in training delivery within a BPO, customer service, or contact center environment required.
• Background in sales and customer service operations is essential.
• Strong facilitation, presentation, and communication skills.
• Ability to design structured learning content and assessment tools.
• Comfortable working with agents across different experience levels and learning styles.
• Proficiency in Microsoft Office applications, including PowerPoint and Word.

Language & Communication Requirements

• Excellent verbal and written communication skills in English required.

Other Requirements

• Candidates must be eligible to work in Belize.

Work Mode & Location

• Work Mode: WFO
• Location: Belize City, Belize

Why Join Fusion CX?

At Fusion CX Belize City, trainers play a direct role in shaping agent readiness and campaign performance from the ground up. You will have the scope to build programs, influence outcomes, and grow within a team that genuinely values learning as a performance driver. For professionals seeking trainer jobs in Belize City or BPO learning and development roles in Belize with real operational impact, Fusion CX offers the environment to do your best work. Apply now and take the next step with Fusion CX.