Trainee Customer Service Associate – Kolkata

Are you a fresher looking to start your career in the IT/ITES industry? Fusion CX is offering a fantastic job opportunity in Kolkata for those eager to embark on a career in customer service. As a Trainee Customer Service Associate (CSA) in Kolkata, you will receive the training and support needed to kick-start your professional journey while working in a dynamic, fast-paced environment. This CSA job in Kolkata offers a voice-based support role where you will interact with customers, ensuring their needs are met with the utmost attention to detail and accuracy.

If you’re looking for a customer service associate or CSA job vacancy in Kolkata where you can develop your skills, grow your career, and be part of an inclusive and employee-focused company, Fusion CX is the perfect place for you. Join us in a memorable journey transforming customer experiences worldwide with a CX leader. Multiple positions are available; apply now!

Job Description – Trainee Customer Service Associate

• Willing to pursue a long-term career in the IT / ITES industry and deliver exceptional voice-based assistance to customers.
• Demonstrate a high level of accuracy and attention to detail in all customer interactions.
• Utilize basic computer skills to manage customer interactions, navigate systems, and maintain accurate records.

Job Requirements – Trainee Customer Service Associate

• Freshers Welcome: This role is ideal for fresh graduates or those just starting their careers in customer service.
• Educational Qualifications: A University Degree or Diploma in any subject; candidates with a Nursing Degree or Diploma are also encouraged to apply.
• Graduation Year: Candidates who have graduated between 2020-2024 are eligible to apply.
• Communication Skills: Strong English communication skills (both spoken and written) to interact effectively with customers in a professional and friendly manner.
• Work Environment Flexibility: Willingness to work in a 24×7 work environment, handling shifts across different times of the day, including nights and weekends.
• Office-Based Role: You should be open to working in an office setting at our Fusion CX premises in Kolkata.

Why Join Fusion CX?

At Fusion CX, we believe in investing in our people and providing opportunities for growth and development. If you are looking for CSA jobs in Kolkata that allow you to build a rewarding career in the customer service sector, Fusion CX offers everything you need to succeed. As a fresher, you will receive the training and mentorship necessary to launch your career and gain valuable experience in the IT/ITES industry.

• Career Development: The Trainee Customer Service Associate role at Fusion CX provides a clear pathway for career growth within the customer service sector. With the right support and training, you can advance quickly and take on more responsibilities as you gain experience.
• Work-Life Balance: Enjoy a fixed CTC and a 6-day work week that offers full-time employment while maintaining a balance between your personal and professional life.
• Supportive Environment: At Fusion CX, you’ll be part of a team that values collaboration, learning, and growth. Our inclusive culture ensures that all employees feel supported and valued as they develop their skills and build their careers.

We are committed to providing a workplace where everyone has an equal opportunity to succeed. At Fusion CX, we celebrate diversity and foster a culture of respect, innovation, and teamwork. If you’re ready to start your career and looking for a CSA job vacancy in Kolkata where you can grow, learn, and make an impact, apply now to join Fusion CX and take the first step in your professional journey.