Telecom Customer Service Agent

Job Role: Inbound/Outbound/Chats | Location: Belize City

Overview

As a Telecom Customer Service Agent, you will handle a variety of customer service and technical support issues related to telecommunications. This role includes addressing billing queries, resolving technical difficulties, scheduling service appointments, and more through phone and online chat platforms.

Responsibilities – Telecom Customer Service Agent

• Customer Support: Provide guidance on billing, service changes, and account information.
• Technical Assistance: Troubleshoot technical issues related to telecommunications services.
• Appointment Scheduling: Coordinate with technicians to schedule necessary service appointments.
• Multitasking: Manage multiple customer inquiries simultaneously across various communication channels.

Requirements – Telecom Customer Service Agent

• Excellent Communication Skills: Strong verbal and written abilities to effectively interact with customers.
• Empathy and Patience: Skilled at handling customer concerns with professionalism and care.
• Problem-Solving Skills: Efficient in diagnosing issues and proposing effective solutions.
• Technical Proficiency: Knowledge of CRM systems and basic computer operations.
• Adaptability: Ability to thrive in a dynamic, fast-paced environment.
• Flexible Schedule: Willingness to work variable hours, including nights and weekends.

Why Join Us?

Join our team to contribute to a high-quality customer experience in the dynamic field of telecommunications. We provide a collaborative atmosphere with opportunities for professional growth and skill enhancement.

Apply Now

If you are passionate about technology and customer service, and seek a role where you can make a significant impact, apply now to become part of our Telecomm service team!