Technical Support Specialist – Tirana, Albania

Are you a tech-savvy professional and problem-solving is your forte? Are you passionate about customer service and looking for IT support or call center jobs in Albania? Step up and join Fusion CX in Tirana, Albania, as a Technical Support Specialist. Here, you will have the opportunity to make a significant impact by providing expert technical support in a global, dynamic environment in a company at the forefront of customer experience (CX) transformation, blending innovative technology and human expertise to create seamless, world-class solutions. We’re looking for individuals who thrive in Technical Support Jobs in Albania. Whether you’re exploring IT Help Desk Jobs in Albania or looking to grow your career in the tech industry, this is your chance to be part of something inspiring.

Job Description – Technical Support Specialist

As a Technical Support Specialist at Fusion CX, your primary responsibility will be to diagnose, resolve, and assist in troubleshooting technical issues efficiently, ensuring our customers receive timely and accurate solutions. This full-time position requires you to collaborate with internal teams and deliver clear, actionable support, improving the overall customer experience. You will have the opportunity to contribute to a global company that focuses on CX transformation and IT support in Albania while developing your career.

Key responsibilities of the Technical Support Specialist in Fusion CX Albania

• Diagnose and resolve technical issues promptly to minimize customer disruptions.
• Provide clear, concise, and accurate information to customers regarding their technical issues.
• Work closely with internal teams to understand customer needs and help improve support services continuously.

Job Requirements – Technical Support Specialist

Desired Qualifications:

• Strong technical support and troubleshooting skills.
• Proven analytical thinking and problem-solving capabilities.
• Fluency in English, with excellent verbal and written communication skills to engage with both customers and team members.
• Experience with ticketing systems, ensuring efficient tracking and resolution of technical issues.
• IT-related certifications will be an advantage but not mandatory for the technical support role.

Working Hours:

• It is a full-time position with 24/7 shifts.
• On-site work is required to ensure optimal team collaboration and service delivery.

Why Join Fusion CX?

Fusion CX offers an exciting career path for professionals seeking growth in IT support and customer experience transformation. As part of a global team, you will gain exposure to innovative solutions that combine technology with human interaction to transform how businesses engage with their customers. Joining Fusion CX means entering a forward-thinking company where you can develop your skills. Here, you will be part of an inclusive work culture and contribute to industry-leading projects. Whether you’re looking for IT helpdesk jobs in Albania or are interested in diverse call center jobs in Albania, we offer ample growth opportunities within a supportive, team-oriented environment.

We offer:

• Global Career Opportunities: Be part of a company transforming CX on a global scale, with growth and development prospects in a dynamic industry.
• Competitive Compensation and Benefits: Enjoy a competitive compensation package, comprehensive benefits, continuous training and development, and the chance to work with a global team of talented professionals.
• Tech + Human Expertise: Enjoy the best of both worlds—working with innovative technologies and a highly skilled team that fosters collaboration.

At Fusion CX, we believe in creating an enriching work environment where employees feel valued, supported, and empowered. This is your opportunity to join a leading CX transformation company. Take the next step in your career while enjoying the benefits of working in one of the most exciting and rewarding IT helpdesk jobs in Albania.