Technical Support Agent – Online Exam Proctoring Platform (Bilingual) – El Salvador

Searching for technical support jobs in El Salvador? Join Fusion CX as a Technical Support Agent – Online Exam Proctoring Platform (Bilingual) and help students and educators resolve technical issues during online examinations. From browser extensions and account access to camera, microphone, and connectivity troubleshooting, you will provide clear, timely assistance while helping protect online exam security and integrity.

Job Descriptions:

About the Role

As a Technical Support Agent, you will support students and educators using an online exam proctoring platform. You will assist students during live proctored exams, guide users through identity verification, troubleshoot technical issues, and help educators navigate the platform. The role requires strong English communication, confidence using computer systems, and the ability to remain calm and provide concise instructions when users are under pressure.

Key Responsibilities

• Assist students in real time during proctored examinations.
• Perform or guide identity verification according to established protocols.
• Troubleshoot browser extension, camera, microphone, permissions, and connectivity issues.
• Support account access and platform setup.
• Assist educators with questions about using the platform.
• Apply exam integrity rules and document incidents accurately.
• Meet response time, quality, and resolution targets.

Job Requirements:

• English Proficiency: C1 – Advanced, spoken and written.
• Age and Identification: Must be at least 18 years old and hold a valid DUI.
• Education: Completed high school diploma.
• Computer Skills: Ability to navigate the web, work across multiple windows and systems simultaneously, and use email and Office or Google tools.
• Typing Speed: 40–45 words per minute (WPM) is mandatory.
• Schedule Availability: Willingness to work rotating shifts, including weekends and holidays, as required by the operation.
• Training Attendance: Availability to complete initial training with 100% attendance.
• Technical Skills: Strong computer skills, including familiarity with web browsers, browser extensions, and camera and microphone setup.
• Experience: A minimum of 6 months of customer service or technical support experience is preferred.

Preferred Qualifications

• Previous BPO experience supporting technical support or help desk accounts.
• Experience supporting online learning platforms or educational institutions.
• Experience with identity verification or security-focused processes.

Key Competencies

• Composure Under Pressure: Ability to assist users calmly and effectively during live examinations.
• Technical Troubleshooting: Basic technical skills with browsers and computers.
• Judgment and Integrity: Ability to apply examination integrity rules appropriately.
• Multitasking: Ability to manage technical issues and user inquiries in real time.
• Clear Communication: Ability to provide concise instructions and maintain accuracy in written communication.

Why Join Fusion CX?

Join a global CX company where technical problem-solving and reliable support help students and educators navigate online examinations.

What You Will Gain

• Exposure to online exam proctoring and education technology support.
• Experience troubleshooting browser extensions, account access, and audio-video setup.
• Opportunities to strengthen your technical support, multitasking, and written communication skills.

Apply Today

Explore technical support jobs in El Salvador with Fusion CX. Apply for the Technical Support Agent – Online Exam Proctoring Platform (Bilingual) position and put your computer skills, English proficiency, and problem-solving abilities to work supporting students and educators during online examinations.