Team Leader – WFM – Healthcare – Kolkata

Join our team at Fusion CX as we embark on a journey to enhance workforce efficiency and operational excellence in the healthcare CX sector. We are currently seeking a proficient Workforce Management (WFM) Team Leader for the healthcare domain who thrives on meticulous data analysis, schedule preparation, and capacity planning. If you possess a passion for analytics, a sharp eye for detail, and at least 1 year of leadership experience in workforce management, we invite you to apply and be a part of our dynamic team dedicated to making a positive impact in healthcare CX and people’s lives.

Job Description

• Analyze data and information to develop schedules, plans, and forecasts for workforce management.
• Create capacity plans aligned with business goals to drive manufacturing efficiency and cost-effectiveness.
• Continuously evaluate systems and methods to improve planning processes and anticipate customer needs.
• Assess existing capacity and forecast future demand based on business projections and market trends.
• Conduct calculations to estimate job requirements, including labor, tools, materials, and resources.
• Regularly monitor and review plans, making adjustments as needed to adapt to changes and unforeseen events.
• Evaluate results, reconcile variances from original plans, and maintain accuracy in forecasting projections.
• Identify opportunities for process improvements and efficiency gains in capacity planning and manufacturing processes.

Job Requirements

Education and Experience:

• Minimum Graduate, Undergraduate, or equivalent qualification.
• At least one year of experience in a leadership role as a Team Lead in WFM RTA.

Qualities and Values

• Leadership Skills: Ability to lead and motivate teams effectively.
• Analytical Thinking: Proficiency in data analysis and decision-making.
• Communication Skills: Clear and concise communication abilities.
• Problem-Solving Abilities: Strong problem-solving skills for complex issues.
• Adaptability: Flexibility to thrive in a dynamic work environment.

Why Join Fusion CX:

Join Fusion CX and become part of a team dedicated to revolutionizing workforce management in the healthcare CX sector. As a Workforce Management (WFM) Team Leader for healthcare clients, you’ll play a crucial role in optimizing efficiency and driving operational excellence through meticulous data analysis and strategic planning. With a focus on making a positive impact in healthcare CX and people’s lives, Fusion CX offers a dynamic environment where your leadership skills and passion for analytics can thrive. If you’re ready to take your career to the next level and be part of a team committed to excellence, apply now and join us on this exciting journey.