Team Leader – WFM – Healthcare – Kolkata

Are you seeking WFM Team Leader jobs in Kolkata? Is healthcare your area of interest? Do you want to build your career with a global CX company? If your answer is yes to all these questions, join our team at Fusion CX. Accompany us as we embark on a journey to enhance workforce efficiency and operational excellence in the healthcare CX sector. We are currently seeking a proficient Workforce Management (WFM) Team Leader for the healthcare domain who thrives on meticulous data analysis, schedule preparation, and capacity planning. If you possess a passion for analytics, a sharp eye for detail, and at least 1 year of leadership experience in workforce management, we invite you to apply and be a part of our dynamic team dedicated to making a positive impact in healthcare CX and people’s lives.

Job Description

Key responsibilities of the WFM Team Leader in Kolkata include:

• Analyze data and information to develop schedules, plans, and forecasts for workforce management.
• Create capacity plans aligned with business goals to drive manufacturing efficiency and cost-effectiveness.
• Continuously evaluate systems and methods to improve planning processes and anticipate customer needs.
• Assess existing capacity and forecast future demand based on business projections and market trends.
• Conduct calculations to estimate job requirements, including labor, tools, materials, and resources.
• Regularly monitor and review plans, making adjustments as needed to adapt to changes and unforeseen events.
• Evaluate results, reconcile variances from original plans, and maintain accuracy in forecasting projections.
• Identify opportunities for process improvements and efficiency gains in capacity planning and manufacturing processes.

Job Requirements

Candidates applying for the WFM team leader vacancy must possess the following skills, qualifications, and qualities to succeed in this role:

Education and Experience:

• Minimum Graduate, Undergraduate, or equivalent qualification.
• At least one year of experience in a leadership role as a Team Lead in WFM RTA.

Qualities and Values

• Leadership Skills: Ability to lead and motivate teams effectively.
• Analytical Thinking: Proficiency in data analysis and decision-making.
• Communication Skills: Clear and concise communication abilities.
• Problem-Solving Abilities: Strong problem-solving skills for complex issues.
• Adaptability: Flexibility to thrive in a dynamic work environment.

Why Join Fusion CX:

Join Fusion CX and become part of a team dedicated to revolutionizing workforce management in the healthcare CX sector. As a Workforce Management (WFM) Team Leader for healthcare clients, you will play a crucial role in optimizing efficiency and driving operational excellence through meticulous data analysis and strategic planning. WFM Team Leader jobs in Kolkata involve creating and implementing effective workforce management plans. With a focus on making a positive impact in healthcare CX and people’s lives, Fusion CX offers a dynamic environment where your leadership skills and passion for analytics can thrive.

This workforce management TL job vacancy offers you the opportunity to grow your career with a global CX company in an inclusive and growth-oriented environment—experience working with an innovative and diverse team. If you are ready to take your career to the next level and be part of a team committed to excellence, apply now and join us on this exciting journey. Apply now!