Team Leader – WFM – Global – Kolkata

Fusion CX is seeking a dedicated individual to fill the global Workforce Management (WFM) Team Leader position in Kolkata. This role is crucial for optimizing workforce efficiency and driving operational excellence through meticulous data analysis, schedule preparation, and capacity planning. If you possess at least one year of experience in a leadership role in workforce management and have a passion for analytics and detail-oriented work, we encourage you to apply and become an integral part of our dynamic team.

Job Description

Key responsibilities of the global Workforce Management (WFM) Team Leader:

• Analyze data and information to develop schedules, plans, and forecasts for workforce management.
• Create capacity plans aligned with business goals to drive manufacturing efficiency and cost-effectiveness.
• Continuously evaluate systems and methods to improve planning processes and anticipate customer needs.
• Assess existing capacity and forecast future demand based on business projections and market trends.
• Conduct calculations to estimate job requirements, including labor, tools, materials, and resources.
• Regularly monitor and review plans, making adjustments as needed to adapt to changes and unforeseen events.
• Evaluate results, reconcile variances from original plans, and maintain accuracy in forecasting projections.
• Identify opportunities for process improvements and efficiency gains in capacity planning and manufacturing processes.

Job Requirements

Educational qualifications, experience, and qualities necessary to excel in the role of global Workforce Management (WFM) Team Leader:

Education and Experience:

• Minimum Graduate, Undergraduate, or equivalent qualification.
• At least one year of experience in a leadership role as a Team Lead in WFM RTA.

Qualities and Values

• Leadership Skills: Ability to lead and motivate teams effectively.
• Analytical Thinking: Proficiency in data analysis and decision-making.
• Communication Skills: Clear and concise communication abilities.
• Problem-Solving Abilities: Strong problem-solving skills for complex issues.
• Adaptability: Flexibility to thrive in a dynamic work environment.

Why Join Fusion CX:

Joining Fusion CX means being part of a globally recognized leader in customer experience solutions. We foster an environment of innovation, collaboration, and continuous improvement at Fusion CX, offering opportunities for professional growth and development. You will also enjoy competitive compensation and benefits, along with a supportive work culture where your contributions are valued and rewarded. Join us and play a significant role in delivering exceptional results and driving business success as a global WFM team leader in Kolkata.