Team Leader – Training – Retail/E-Commerce

We are excited to announce an urgent requirement for a Team Leader – Training position for our Kolkata delivery center. We seek a dynamic individual with strong leadership skills and extensive experience in managing E-commerce processes. If you are passionate about training and development and thrive in a fast-paced environment, this could be the perfect opportunity for you to join our team.

Job Description

As a Team Leader, you will manage the training activities for our E-commerce processes. Your essential duties will include:

• Managing new hire training batches and training deliverables
• Achieving training throughput targets for the assigned processes
• Creating engaging learning experiences to achieve desired learning outcomes
• Collating feedback on completed training to evaluate results and make necessary improvements
• Reviewing trainers and providing constructive feedback
• Developing a schedule to assess training needs regularly
• Consulting and collaborating with other trainers, managers, and leadership
• Tracking and compiling training data
• Conceptualizing and contributing to creating training materials
• Communicate training needs and conduct refresher training based on Training Needs Identification (TNI) and Business Quality Matrix (BQM)
• Creating training strategies, initiatives, and materials
• Testing and reviewing created materials
• Maintaining a database of all training materials
• Providing ideas to stakeholders based on observations to improve training processes
• Managing the Process Knowledge Test (PKT) of the process

Job Requirements

To be successful in this role, you should have:

• Minimum one year of documented experience as a team leader in a training team
• Excellent communication and presentation skills
• Experience in team management
• The ability to articulate complex topics with ease
• Strong analytical skills and RCA (Root Cause Analysis) knowledge
• Good working knowledge of Excel and PowerPoint

Why Join Fusion CX

Joining Fusion CX as a Team Leader-Training offers you the opportunity to be part of a dynamic and innovative organization. Here, you will work with a talented team dedicated to excellence in training and development. Our collaborative work environment fosters growth, learning, and career advancement. Additionally, you will have the chance to contribute to the success of our E-commerce processes and make a meaningful impact on our business. If you are passionate about training and thrive in a challenging yet rewarding environment, we invite you to join us at Fusion CX.