Team Leader – Training Operations – E-Commerce- Kolkata

Are you looking for training team leader jobs or BPO trainer jobs in Kolkata? Join us at Fuision CX in Kolkata in a city that brings together discipline, creativity, and a strong service culture, and it is a perfect backdrop for a training-focused Team Leader ready to shape performance and capability for a growing retail support process. This trainer TL role is for someone who thrives at the intersection of people development, operational alignment, and structured training delivery.

Job Description:

About the Role

As a Team Leader for a leading E-Commerce process, you will guide trainers, deliver end-to-end training programs, and strengthen learning outcomes across the operation. Your role ensures every trainer is supported, every batch is prepared with precision, and every training cycle drives measurable improvement. This is a hands-on leadership position where coaching, documentation, stakeholder coordination, and performance governance come together.

Key Responsibilities

• Lead and mentor a team of trainers, ensuring alignment with training goals and quality expectations.
• Deliver and oversee end-to-end training programs, including onboarding, refresher sessions, and capability development.
• Prepare, structure, and update training materials in collaboration with operations and quality teams.
• Generate training performance reports and share insights with leadership for action planning.
• Coordinate with different LOBs for Training Needs Analysis (TNA) and training calendar planning.
• Conduct feedback sessions with trainers and support them in strengthening delivery and content accuracy.
• Provide floor support as required to ensure a smooth transition from training to production (nesting).
• Govern nesting compliance, throughput targets, and BQM (Batch Quality Monitoring) requirements
• Facilitate TTT (Train-the-Trainer) programs and develop training capabilities within the team.
• Address training-related queries raised by operations and ensure timely resolution.
  Responsibilities may shift based on business needs.

Job Requirements:

Education: Graduation

• Strong communication, presentation, and documentation skills.
• Proficiency in MS Office tools (Word, Excel, PowerPoint, Visio).
• Ability to design training content with clarity, structure, and learner focus.
• Strong coordination abilities across cross-functional teams.
• Comfort with fast-paced batch cycles, timelines, and throughput targets.
• Ability to mentor trainers and maintain high training quality standards.
• Willingness to work from the office as per the process requirements.

Why Join Fusion CX?

Kolkata’s talent ecosystem values collaboration, growth, and purposeful work and this trainer team leader role in Fusion CX Kolkata is built around those strengths. Here, you will lead training programs that shape agent capability from Day 1, influence performance outcomes, and work with leaders who believe in developing people, not just processes. If you are searching for training team leader jobs in Kolkata or looking to advance your career in call center training operations, this role offers a strong platform for growth, visibility, and impact.