Team Leader – Siliguri, India

Are you an experienced team leader ready to elevate your career in customer service operations? Fusion CX is hiring a Team Leader for our Siliguri site. If you are a graduate with a minimum of two years’ experience leading BPO or customer support teams, this is your opportunity to drive performance, lead people, and grow with a company that puts its employees first.
Whether you are exploring jobs in Siliguri, looking to step up in a call center job, or searching for a leadership-oriented customer service job opportunity, this role offers the visibility and impact you have been looking for. Apply now to join one of the fastest-growing CX teams in the region as a team leader in Fusion CX Siliguri.

Job Description – Team Leader (Siliguri)

Key Responsibilities

• Lead a team of customer support executives handling inbound voice interactions.
• Monitor team performance across key metrics such as CSAT, FCR, and Quality Scores.
• Conduct daily huddles, coaching sessions, and interactions to improve performance and engagement.
• Ensure compliance with process and service delivery protocols.
• Manage escalations with empathy, speed, and solution-orientation.
• Maintain accurate performance reports and provide timely updates to leadership.
• Collaborate with Training and Quality departments to drive continuous improvement.
• Foster a supportive and productive team culture.

Job Requirements – Team Leader (Siliguri)

• Graduate in any discipline (mandatory)
• Minimum 2 years of team leadership experience in a BPO or customer service environment
• Strong coaching and communication skills
• Proficiency in data interpretation, reporting, and performance analysis
• Ability to handle a fast-paced, metric-driven environment
• Willingness to work in rotational shifts (as per business needs)
• Experience with voice-based customer support preferred

Why Join Fusion CX?

At Fusion CX Siliguri, we believe leadership is about enabling people and driving results through collaboration, clarity, and care. As a Team Leader, you will play a pivotal role in shaping agent performance and elevating customer experiences.

• Join a high-performing CX team in one of Siliguri’s most dynamic workspaces.
• Thrive in a culture built on respect, accountability, and continuous growth.
• Gain access to career development pathways in operations and leadership.
• Be recognized for results, effort, and commitment to people-first excellence.

Looking for Siliguri job vacancy listings with real leadership impact? Interested in customer service job roles or a rewarding call center job in Siliguri? Apply today and shape the future of customer experience with Fusion CX.