Team Leader – Seller Support – Navi Mumbai, India

Are you exploring team leader jobs in Navi Mumbai in a global company or leadership roles in e-commerce seller support operations for a premium client? Fusion CX is hiring a Team Leader for a leading seller support process in Navi Mumbai, Maharashtra, where you will guide a high-performing team, ensure process compliance, and drive consistent service outcomes. This role is ideal for professionals experienced in seller support operations who want to grow within structured operations leadership in Maharashtra.

Job Description:

About the Role

As a Team Leader – Seller Support, you will oversee a team of seller support associates, manage attendance and schedule adherence, coach team members, and ensure the delivery of high-quality customer and seller experience. You will handle escalations, review performance reports, and maintain discipline across daily operations while supporting continuous improvement.

Key Responsibilities

• Lead and motivate a team of seller support agents to achieve performance targets.
• Manage attendance, schedule adherence, login/logout compliance, and break schedules.
• Monitor calls to ensure quality, provide coaching, and deliver structured feedback.
• Manage absenteeism and attrition through proactive people management.
• Prepare team schedules and ensure end-of-day attendance completion.
• Serve as the escalation point for seller enquiries, customer problems, and internal or external complaints.
• Maintain consistent delivery of defined customer experience standards.
• Ensure service levels, quality scores, and productivity targets are met or exceeded.
• Work closely with team members to solve operational challenges and improve performance.
• Ensure compliance with all operational guidelines, policies, and process standards.
  Note: Responsibilities may evolve based on business needs.

Job Requirements:

• Education: Graduate (any discipline).
• Experience: Prior experience in e-commerce seller support or sales is mandatory.
• Ability to manage a team of approximately 20 members.
• Strong verbal communication skills in English and Hindi.
• Proficiency in MS Office tools such as Word and Excel.
• Strong coaching, people management, and performance-monitoring capabilities.
• Organized, disciplined, and capable of managing WFO operations effectively.

Why Join Fusion CX?

Grow your leadership career in a structured, performance-driven seller support environment.

• Lead a dynamic seller support team in a high-volume, high-impact operational process.
• Strengthen your coaching, problem-solving, and people-management expertise.
• Collaborate with cross-functional operations, quality, and training teams.
• Build long-term growth opportunities within Fusion CX’s operations leadership framework.

If you are pursuing seller support or team leader jobs in Mumbai or seeking operations leadership opportunities in Navi Mumbai, Maharashtra, in a global company, apply now and take the next step in your career with Fusion CX.