Team Leader – Retail Health

Advance your career in the customer care industry within the vibrant city of Mumbai. We are seeking a driven Team Leader to head our Retail Health team. This role is your next career milestone if you possess a genuine passion for healthcare, stellar communication skills, and the expertise to navigate a team toward triumph. Join our dynamic team and grow your career with best-in-class professionals in the customer service industry in a global CX transformation company. Apply now!

Job Description

A Team Leader of the Retail Health team will perform the following functions and activities:

• Inspire and lead a customer care team, emphasizing collective goals and identifying opportunities for new training and skills development.
• Assist team members with queries, ensure adherence to quality standards, and maintain compliance with guidelines.
• Organize team meetings to keep the team informed about best practices and expectations.
• Uphold patient satisfaction by engaging with patients, addressing inquiries, and resolving complaints efficiently.

Job Requirements

Here is the list of qualifications and qualities of an ideal candidate for the role of Retail Health Team leader in Mumbai:

• A Graduate degree in a Science-related field is required.
• A minimum of two years of proven experience in a Team Leader role.
• Exceptional command of verbal and written communication.
• Proficient in using Microsoft Office applications, including Word and Excel.

Why Join Our Team in Mumbai:

This role is not just a job but a chance to significantly impact patient satisfaction and healthcare services. Join us at Fusion CX as a team leader serving a retail health brand and contributing to a culture that values innovation, compassion, and a drive for excellence. Your leadership will directly influence our team’s performance and the quality of care our patients receive. If you’re ready to take your career to new heights in an environment that celebrates your skills and dedication, apply now and become an integral part of our Mumbai team.