Team Leader – Call Center Operations – Mohali

Are you ready to lead with dynamism and excellence? We seek an experienced call center operations Team Leader to join our Mohali team. With your exceptional leadership and team-handling skills, you’ll drive our operations to deliver outstanding service to our clients, guiding a committed team toward operational excellence.

Job Description:

• Lead our operations team, ensuring strict adherence to processes and achievement of key performance metrics.
• Apply your in-depth knowledge of both outbound and inbound operations to maximize team effectiveness.
• Motivate and manage team members to create a positive, high-performing work environment.
• Oversee process and metric management to maintain optimal operational performance.
• Conduct performance evaluations, offering feedback and strategies for continuous team improvement.

Job Requirements:

• At least 1 year of experience as a Team Leader within a BPO or call center environment.
• Hands-on experience in managing both outbound and inbound call center operations.
• Outstanding leadership capabilities with a proven track record in team management and development.
• Expertise in process improvement and metric management to drive operational success.

Why Join Fusion CX

Fusion CX empowers leaders and teams to excel. Joining us as a BPO Call Center Team Leader means you’ll be at the heart of our operations in Mohali, where your leadership will directly impact our success and growth. We offer a supportive and dynamic work environment where your skills and contributions are valued and recognized. If you’re passionate about leading a team to achieve exceptional results and are looking for a place to grow your career, Fusion CX is where you can make it happen.