Team Leader – Call Center Operations – Mohali
Are you ready to lead with dynamism and excellence? We seek an experienced call center operations Team Leader to join our Mohali team. With your exceptional leadership and team-handling skills, you will drive our operations to deliver outstanding service to our clients, guiding a committed team toward operational excellence. Join an excellent team of customer experience professionals and a global CX transformation company with leading industry clients, creating exceptional customer experience.
Job Description:
Key responsibilities of the Call Center Operations Team Leader in Mohali:
- Lead our operations team, ensuring strict adherence to processes and achievement of key performance metrics.
- Apply your in-depth knowledge of both outbound and inbound operations to maximize team effectiveness.
- Motivate and manage team members to create a positive, high-performing work environment.
- Oversee process and metric management to maintain optimal operational performance.
- Conduct performance evaluations, offering feedback and strategies for continuous team improvement.
Job Requirements:
Experience, qualities, and competencies required for the Call Center Operations Team Leader role in Mohali
- At least 1 year of experience as a Team Leader within a BPO or call center environment.
- Hands-on experience in managing both outbound and inbound call center operations.
- Outstanding leadership capabilities with a proven track record in team management and development.
- Expertise in process improvement and metric management to drive operational success.
Why Join Fusion CX
Fusion CX empowers leaders and teams to excel. Joining us as a BPO Call Center Team Leader means you’ll be at the heart of our operations in Mohali, where your leadership will directly impact our success and growth. We offer a supportive and dynamic work environment where your skills and contributions are valued and recognized. If you’re passionate about leading a team to achieve exceptional results and are looking for a place to grow your career, Fusion CX is where you can make it happen.
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