Team Leader – Call Center Operations – Mohali

Are you ready to lead with dynamism and excellence? We seek an experienced call center operations Team Leader to join our Mohali team. With your exceptional leadership and team-handling skills, you’ll drive our operations to deliver outstanding service to our clients, guiding a committed team toward operational excellence.

Job Description:

  • Lead our operations team, ensuring strict adherence to processes and achievement of key performance metrics.
  • Apply your in-depth knowledge of both outbound and inbound operations to maximize team effectiveness.
  • Motivate and manage team members to create a positive, high-performing work environment.
  • Oversee process and metric management to maintain optimal operational performance.
  • Conduct performance evaluations, offering feedback and strategies for continuous team improvement.

Job Requirements:

  • At least 1 year of experience as a Team Leader within a BPO or call center environment.
  • Hands-on experience in managing both outbound and inbound call center operations.
  • Outstanding leadership capabilities with a proven track record in team management and development.
  • Expertise in process improvement and metric management to drive operational success.

Why Join Fusion CX

Fusion CX empowers leaders and teams to excel. Joining us as a BPO Call Center Team Leader means you’ll be at the heart of our operations in Mohali, where your leadership will directly impact our success and growth. We offer a supportive and dynamic work environment where your skills and contributions are valued and recognized. If you’re passionate about leading a team to achieve exceptional results and are looking for a place to grow your career, Fusion CX is where you can make it happen.

Job Overview
Job Location
Print Job details

Apply for this job

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.

Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Sign in

Sign Up

Registration is currently disabled.

Forgotten Password