Team Leader – Call Center Operations – Mohali

Are you an experienced customer service professional searching for team leader jobs in Mohali? Are you ready to lead dynamically and excellently and plunge into an exciting journey with a global CX company? If so then we have an ideal role for you! We seek an experienced call center operations Team Leader to join our Mohali team. With your exceptional leadership and team-handling skills, you will drive our operations to deliver outstanding service to our clients, guiding a committed team toward operational excellence. Fusion CX Mohali is the destination for seasoned professionals seeking growth-oriented call center jobs or BPO jobs. So, join an excellent team of customer experience professionals and a global CX transformation company with leading industry clients, creating exceptional customer experience.

Job Description:

Key responsibilities of the Call Center Operations Team Leader in Mohali:

• Lead our operations team, ensuring strict adherence to processes and achievement of key performance metrics.
• Apply your in-depth knowledge of both outbound and inbound operations to maximize team effectiveness.
• Motivate and manage team members to create a positive, high-performing work environment.
• Oversee process and metric management to maintain optimal operational performance.
• Conduct performance evaluations, offering feedback and strategies for continuous team improvement.

Job Requirements:

Experience, qualities, and competencies required for the Call Center Operations Team Leader role in Mohali

• At least one year of experience as a Team Leader within a BPO or call center environment.
• Hands-on experience in managing both outbound and inbound call center operations.
• Outstanding leadership capabilities with a proven track record in team management and development.
• Expertise in process improvement and metric management to drive operational success.

Why Join Fusion CX

Fusion CX empowers leaders and teams to excel. Joining us as a BPO Call Center Team Leader means you will be at the heart of our operations in Mohali, where your leadership will directly impact our success and growth. We offer a supportive and dynamic work environment where your skills and contributions are valued and recognized. Are you currently looking for team leader jobs in Mohali? If yes and leading a team to achieve exceptional results ignites your passion, this is the place to grow your career. Fusion CX is where you can make it happen.