Team Leader – Operations (Healthcare Support – Outbound) – Mumbai, India

Are you searching for team leader jobs in Navi Mumbai or leadership roles within call center healthcare support operations in Mumbai, Maharashtra? Fusion CX is hiring a Team Leader for a leading healthcare support process in Mumbai, Maharashtra. This customer service role is for a hands-on leader who can coach teams, maintain quality and compliance, and ensure excellent patient experience across outbound operations.

Job Description:

About the Role

As a Team Leader – Operations, you will guide and motivate your team, communicate goals and expectations, conduct skill checks and meetings, and ensure team adherence to quality and process guidelines. You will also handle escalations, support performance improvement, and maintain high standards for patient interactions.

Key Responsibilities

• Provide coaching, encouragement, and performance guidance to team members.
• Communicate team goals and identify areas for training or skill checks.
• Answer team member questions, help resolve problems, and support guideline compliance.
• Oversee team output to ensure quality, accuracy, and adherence to processes.
• Conduct regular team meetings to share best practices and update expectations.
• Ensure high patient satisfaction by effectively handling enquiries and complaints.
  Note: Responsibilities may evolve based on business needs.

Job Requirements:

• Education: Graduate (Science background preferred).
• Experience: Minimum 2 years of documented experience as a Team Leader.
• Strong verbal and written communication skills.
• Proficiency in MS Office applications such as Word and Excel.
• Ability to coach teams, manage performance, and handle escalations professionally.
• Organized, disciplined, and capable of managing operations in a WFO environment.

Why Join Fusion CX?

Lead with impact in a patient-focused operations team.

• Lead a dynamic team in a structured operations environment with clear performance outcomes.
• Develop leadership, coaching, and quality management expertise.
• Collaborate closely with operations and quality teams to enhance service delivery.
• Grow your career within a people-focused, performance-driven organization.

If you are exploring team leader jobs in Navi Mumbai or looking for call center leadership opportunities in Mumbai, Maharashtra, apply now and shape your career with Fusion CX.