Team Leader – Operations – Healthcare – Kolkata, India

Are you a dynamic leader searching for team leader jobs in Kolkata? Does guiding your teams to success ignite your passion? Fusion CX in Kolkata is on the lookout for a skilled operations team leader to motivate and guide a team of professionals catering to the customers of a rising healthcare information technology company. In this role, you will motivate and direct a team of agents or representatives to meet organizational goals, offer excellent service experience to customers, and exceed expectations. This Kolkata job vacancy is your chance to make your mark in the BPO and customer service industry and grow your career. So, if you are passionate about driving results and have a sound customer experience or healthcare background, we want to hear from you!

Job Description:

As a healthcare operations team leader in Kolkata, you will oversee and guide a team of employees, ensuring they perform their duties efficiently and effectively. Your role will involve training new team members, setting daily objectives, and developing reward systems to boost productivity. Additionally, you will communicate with upper management to identify and implement strategies that align with business goals. Here are some key responsibilities of the operations team leader in Kolkata:

• Team Management: Oversee daily activities of the team, and delegating and ensuring tasks are completed efficiently and effectively.
• Motivation & Goal Setting: Communicate clear instructions to team members. Drive team motivation to achieve and exceed organizational targets. Set a timeline and develop and implement strategies to meet these goals.
• Training & Development: Conduct training sessions to enhance team members’ skills in product knowledge, communication, and confidence. Empower them to maximize their potential.
• Performance Reviews: Conduct monthly and quarterly performance reviews to assess progress and provide constructive feedback.
• Operational Strategy: Manage the flow of day-to-day operations. Develop and manage timelines for project completion, monitor progress, and adjust strategies as needed to keep projects on track.
• Reporting: Create and distribute reports to update upper management on team performance and progress and contributing to the growth of the company by building and managing a successful team.

 Job Requirements:

The essential skills and attributes a candidate needs to thrive in the role of operations team leader in Kolkata:

• Experience: Minimum of 1 year of documented experience as a team leader and experience in handling international customers and clients. Also, an ideal candidate for the team leader role must possess experience in customer experience or outbound roles. A background in healthcare will be an additional advantage.
• Skills: Exceptional verbal and written communication skills, strong organizational and leadership abilities, and skillful negotiating capabilities.
• Technical Proficiency: Computer literate with proficiency in relevant software and applications.
• Personal Qualities: Confidence, strong problem-solving skills, and the ability to create a motivating work environment.

Why Join Fusion CX?

At Fusion CX, we offer more than just a job; we provide a platform for professional growth and development. As an operational Team Leader with us serving a new-age retail technology client in Kolkata, you will:

• Enjoy Competitive Compensation: Benefit from a competitive salary and attractive perks.
• Advance Your Career: Take advantage of numerous opportunities for career advancement within a leading BPO company.
• Thrive in a Supportive Environment: Join a company that values its employees and fosters a collaborative and positive work culture.

If you are searching for team leader jobs in Kolkata, apply today for this exciting TL role or Kolkata job vacancy to transform your career. Here, you will become a pivotal part of our team in Kolkata and help us deliver exceptional customer experiences!