Team Leader Operations – Finance – Kolkata

Are you a seasoned leader looking for exciting team leader operations jobs in Kolkata? Are you a talented team leader with a knack for motivating your team and driving results? Join Fusion CX as an Operations Team Leader in Kolkata, catering to a leading client in the finance and investment sector. We are seeking an energetic and motivated individual who can lead a team to success in a fast-paced environment. If you are passionate about customer service and team management, searching for operations team leader jobs in Kolkata, and want to grow with a global CX company, this role is perfect for you!

Job Description:

Key responsibilities of the Operations Team Leader in Kolkata:

• Lead and manage a team of approximately 20 members.
• Foster a positive and supportive work environment, motivating your team to achieve set targets.
• Oversee day-to-day operations, ensuring adherence to service levels, quality standards, and productivity goals.
• Manage attrition and absenteeism within the team.
• Create and manage team schedules, ensuring attendance is marked accurately.
• Ensure complete compliance to log in, log out & scheduled breaks of agents.
• Monitor calls, provide coaching and feedback, and ensure consistent delivery of exceptional customer experiences.
• Collaborate closely with team members to resolve customer issues effectively as a Team Leader in Kolkata.
• Act as the primary point of contact for resolving customer escalations, inquiries, and complaints (internal and external).
• Maintain day-to-day operations of a team of agents and meet the required service levels, quality, and productivity.
• Maintain monthly SLA targets and achieve key performance indicators (KPIs), including absenteeism and attrition.
• Ensure consistent and fair implementation of all company policies and procedures.

Requirements:

Essential skills and qualities of the Operations Team Leader in Kolkata

• Graduate in any discipline.
• Minimum two years of experience in a sales process.
• Fluent in Hindi and English.
• Willingness to work 24/7 shifts with a rotational weekly off-schedule.

Why Join Fusion CX

Fusion CX offers a dynamic and rewarding work environment where you can make a real difference. We are committed to providing our employees with opportunities for growth and development. If you are searching for rewarding team leader operations jobs in Kolkata, join us. As an Operations Team Leader in Kolkata, you will be serving customers from a leading finance and investment company. Moreover, you will play a vital role in shaping our team’s success and contributing to the organization’s overall growth. So, apply now and join Fusion CX to embark on a rewarding career journey!