Team Leader – Operations – Chennai

Fusion CX. Chennai seeks a dynamic Team Leader proficient in Telugu, English, and another regional language for the Operations team. If you’re ready to inspire and drive a team towards excellence, we are offering an exciting opportunity to elevate your career in the customer service industry. Join us as an Operations Team Leader in Chennai Fusion CX and level up your career in a dynamic team of customer service professionals in a global customer experience leader. Apply now!

Job Description:

• Leading a team of approximately 20 members, overseeing daily operations and performance.
• Develop and enforce schedules to maintain strict attendance and compliance.
• Implement call monitoring processes to ensure high service quality and adherence to standards.
• Act as the primary point for customer escalations, working with your team to resolve issues effectively.
• Drive the achievement of monthly SLA targets through exemplary leadership.
• Foster a team environment focused on motivation, support, and collective success.
• Uphold company policies consistently and fairly, managing service levels, quality, and team productivity.

Job Requirements:

• Fluency in Telugu, English, and other regional languages is essential.
• Flexibility to work in 24*7 shift patterns, including rotational week-offs.
• Demonstrated experience in team management with a track record of motivating and leading teams to success.
• Strong leadership and communication skills, able to resolve problems and customer issues effectively.

Why Join Fusion CX, Chennai:

Fusion CX is not just a workplace; it’s a platform for you to lead, grow, and contribute to a thriving customer service environment. As a Team Leader of operations here, your guidance and strategy will directly impact our team’s success and customer satisfaction. We value leadership that can bring out the best in our teams and foster an environment of growth and excellence. If you’re passionate about leading a team to new heights and ready for the challenge, join Fusion CX in Chennai and participate in our success story.