Team Leader – Healthcare Patient Support (WFO, Kolkata)

If you are exploring healthcare support jobs in Kolkata and have leadership experience in patient-facing operations, this opportunity is designed for you. Fusion CX is hiring a Team Leader to manage healthcare customer service teams, drive patient satisfaction standards, and ensure compliance with service guidelines. Ideal for professionals seeking a Kolkata job vacancy for team leaders for patient support, this role combines operational supervision with patient experience excellence.

Job Description:

About the Role

As a Team Leader, you will guide and support patient service representatives, ensure quality adherence, and maintain performance benchmarks across healthcare support operations. The role requires strong people management skills, structured communication, and the ability to handle escalations professionally.

Key Responsibilities

• Provide encouragement and direction to team members while communicating team goals clearly.
• Identify skill gaps and recommend training or skill enhancement sessions.
• Answer team member queries and support problem resolution.
• Monitor team performance to ensure quality and guideline compliance.
• Conduct regular team meetings to reinforce best practices and expectations.
• Interact with patients when required to ensure satisfaction and resolution.
• Handle escalated patient complaints effectively and professionally.
• Maintain service quality standards and operational consistency.

Job Requirements:

Education

• Graduation from a recognized institution.

Experience & Skills

• Minimum 2 years of documented experience as a Team Leader.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Ability to coach, mentor, and guide teams toward performance targets.
• Strong problem-solving and escalation management capability.
• Ability to maintain composure in patient-sensitive scenarios.

Language & Communication Requirements

• Clear and professional communication skills required.
• Ability to handle patient interactions with empathy and clarity.

Other Requirements

• This is an onsite role.
• Work Mode: Work From Office (WFO).

Work Mode & Location

• Work Mode: WFO
• Location: Kolkata, India

Why Join Fusion CX?

At Fusion CX, team leaders play a pivotal role in strengthening patient experience and operational reliability. You will work in a structured healthcare support environment where leadership, accountability, and service quality are prioritized, making this a strong opportunity among Kolkata job vacancies for professionals building long-term careers in healthcare support leadership.