Team Leader – Healthcare – Mumbai

If you are an individual people often follow and trust and have already successfully led a team in the customer care sector, we have an exciting opportunity for you! Join us as a Team Leader for a global CX player for an innovative healthcare company. As a Team Leader, you will play a pivotal role in leading and motivating a team of Customer Service Associates to create pleasant customer experiences for patients and healthcare consumers. You will be responsible for providing guidance, support, and encouragement to team members, ensuring quality work and adherence to guidelines. Additionally, you will oversee team meetings, update members on best practices, and strive for continuous improvement in patient satisfaction. Multiple positions are open; apply today!

Job Description

Key Responsibilities:
1. Team Leadership:

  • Provide encouragement and guidance to team members, communicating team goals and identifying areas for training or skill development.
  • Address team member questions and concerns, assist with problem-solving and ensure work quality and compliance with guidelines.
  1. Team Meetings:
  • Conduct regular team meetings to update members on best practices, discuss ongoing expectations, and foster collaboration and engagement.
  1. Patient Satisfaction:
  • Ensure quality patient satisfaction by effectively interacting with patients, responding to inquiries, and addressing complaints in a timely and professional manner.

Job Requirements

  1. Qualifications:
  • Minimum graduate with a background in science or a relevant field.
  • At least two years of on-paper experience as a Team Leader.
  1. Skills Required:
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office applications such as Word and Excel.

Why Join Fusion CX in Mumbai:

Joining our team offers the opportunity to be part of a global and dynamic customer care organization and a healthcare innovation committed to excellence. With opportunities for growth, a supportive work environment, and the chance to make a difference in patient care, we offer a rewarding career path in Fusion CX. Apply now to join our team!

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

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