Team Leader – Finance – Kolkata

Are you someone with an interest in finance? Have you successfully led a team in the customer service industry? We have a perfect role for you! Join us as a team leader serving a leading assurance firm in the finance sector at Fusion CX Kolkata. In this role, you will oversee and manage a team of customer service associates, ensuring excellent customer experience and maintaining high service delivery standards. This role requires a background in sales, as you will be responsible for driving sales initiatives and achieving targets. We seek candidates with a graduate degree and at least 1 year of relevant experience. If you meet the requirements and want a rewarding career in the customer service industry, apply now!

Job Description

The Finance Team Leader in Kolkata will be responsible for the following activities and functions:

• Lead and manage a team of customer service associates to achieve team targets and objectives.
• Provide guidance, support, and training to team members to enhance their skills and performance.
• Monitor team performance and conduct regular performance evaluations to identify areas for improvement.
• Drive sales initiatives and strategies to meet sales targets and maximize revenue.
• Ensure adherence to company policies, procedures, and guidelines.
• Handle escalated customer inquiries and complaints in a timely and professional manner.
• Collaborate with other departments to streamline processes and improve overall efficiency.

Job Requirements

An effective Team Leader in finance will need the following attributes to succeed in her/his role:

• Bachelor’s degree or equivalent in any field.
• Minimum of 1 year of experience in a customer service or sales role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in sales techniques and strategies.
• Ability to work effectively in a fast-paced and dynamic environment.

Why Join Fusion CX in Kolkata:

Grow your careers at Fusion CX in a dynamic environment that is conducive to learning and growth. We offer an inclusive culture that nurtures talent and leadership skills with exposure to a global, diverse, and driven environment. Grow your career with a CX transformation company and work for a rising finance player as a team leader in Kolkata, where your contributions are valued. Apply today and build a successful career with us.