Team Leader – Finance – Kolkata

Are you someone with an interest in finance? Have you successfully led a team in the customer service industry? We have a perfect role for you! Join us as a team leader serving a leading assurance firm in the finance sector at Fusion CX Kolkata. In this role, you will oversee and manage a team of customer service associates, ensuring excellent customer experience and maintaining high service delivery standards. This role requires a background in sales, as you will be responsible for driving sales initiatives and achieving targets. We seek candidates with a graduate degree and at least 1 year of relevant experience. If you meet the requirements and want a rewarding career in the customer service industry, apply now!

Job Description

  • Lead and manage a team of customer service associates to achieve team targets and objectives.
  • Provide guidance, support, and training to team members to enhance their skills and performance.
  • Monitor team performance and conduct regular performance evaluations to identify areas for improvement.
  • Drive sales initiatives and strategies to meet sales targets and maximize revenue.
  • Ensure adherence to company policies, procedures, and guidelines.
  • Handle escalated customer inquiries and complaints in a timely and professional manner.
  • Collaborate with other departments to streamline processes and improve overall efficiency.

Job Requirements

  • Bachelor’s degree or equivalent in any field.
  • Minimum of 1 year of experience in a customer service or sales role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in sales techniques and strategies.
  • Ability to work effectively in a fast-paced and dynamic environment.

Why Join Fusion CX in Kolkata:

Grow your careers at Fusion CX in a dynamic environment that is conducive to learning and growth. We offer an inclusive culture that nurtures talent and leadership skills with exposure to a global, diverse, and driven environment. Grow your career with a CX transformation company and work for a rising finance player as a team leader in Kolkata, where your contributions are valued. Apply today and build a successful career with us.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.



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