Team Leader – E-Commerce Support – Bangalore, India

Are you a performance-driven leader with experience managing e-commerce customer service teams? Fusion CX is hiring a Team Leader for its Bangalore site. If you have over two years of team handling experience in a call center or customer service operations within the e-commerce domain, this is your opportunity to step into a high-impact role with a company known for its people-first culture and operational excellence.

Whether you’re exploring customer service jobs or call center jobs in Bangalore or looking to grow your career with a global CX company, this leadership role offers the visibility, growth, and ownership you’ve been seeking. Apply now and join Fusion CX in one of the most promising Bangalore jobs in customer experience management.

Job Description – Team Leader (E-Commerce Support – Bangalore)

Key Responsibilities

• Lead a team of customer support professionals handling e-commerce-related queries and services.
• Monitor and drive performance across key metrics like CSAT, AHT, Quality, and Productivity.
• Conduct regular huddles, one-on-one coaching sessions, and team reviews to maintain service excellence.
• Resolve escalations effectively, ensuring customer satisfaction and issue closure.
• Track team performance and provide timely reporting to operations leadership.
• Collaborate with internal teams such as Training and Quality to ensure compliance and upskilling.
• Build and maintain a high-performance culture within the team through motivation and accountability.

Job Requirements – Team Leader (E-Commerce Support – Bangalore)

• Graduation in any discipline (mandatory)
• Minimum 2 years of experience as a Team Leader in a BPO, specifically within e-commerce
• Ability to manage service KPIs and team performance with a data-driven approach
• Strong coaching, communication, and conflict-resolution abilities
• Proficiency in operational reporting and familiarity with customer service metrics
• Willingness to work from the Bangalore office and adapt to business-driven shifts

Why Join Fusion CX?

At Fusion CX Bangalore, we believe leadership is about enabling others and driving collective success. As a Team Leader, you’ll play a vital role in empowering teams and delivering meaningful outcomes for our clients and customers.

• Join a fast-growing customer experience company known for its employee-first culture.
• Be part of a high-performing team supporting a leading e-commerce account.
• Access leadership development programs and clear growth pathways.
• Work in an inclusive, dynamic workplace that values performance and potential.
• Get recognized for your contributions and become part of something impactful.

If you are looking for call center jobs or customer service jobs in Bangalore, and are ready for a leadership role in one of the top jobs in Bangalore, apply now to shape the future with Fusion CX.