Team Leader –Device Care & After-Sales Service – Operations (WFO, Mumbai)

If you are actively exploring BPO team leader jobs in Mumbai and are ready to take ownership of team performance, customer experience, and daily operational outcomes, these roles offer a structured opportunity to lead with accountability. Fusion CX is hiring two Team Leaders in Mumbai for an on-site operations role designed for professionals who excel in customer service, problem resolution, and independent decision-making within a performance-driven environment and possess a keen interest in new technologies and device.

Job Description:

About the Role

As a Team Leader – Operations, you will be responsible for guiding team members, supporting customer service excellence, and ensuring consistent resolution of customer issues. This role requires strong judgment, professional communication, and the ability to independently own issues from start to finish while collaborating effectively with cross-functional teams.

Key Responsibilities

• Demonstrate excellence in customer service and professional written communication
• Support team members in resolving customer issues through structured problem-solving
• Work effectively both independently and within a team environment
• Manage multiple tasks simultaneously while maintaining quality and accuracy
• Anticipate customer needs and respond with empathy and clarity
• Ask detailed, probative questions to identify root causes and facilitate resolution
• Take ownership of issues from identification through closure
• Act as a self-starter, showing initiative in daily operations and team support
• Maintain high standards of service delivery and customer satisfaction

Responsibilities may evolve based on business requirements.

Job Requirements:

Education

• Graduation from a recognized institution

Experience & Skills

• Proven customer service experience in a contact center or operations environment
• Strong professional writing and verbal communication skills
• Demonstrated problem-solving and analytical abilities
• Ability to multitask and manage priorities in a fast-paced environment
• Customer-centric mindset with the ability to empathize and respond effectively
• High level of ownership, accountability, and initiative

Work Mode

• Work From Office (WFO)
• Mumbai

Why Join Fusion CX?

Fusion CX offers leadership roles that emphasize clarity, ownership, and performance. For professionals seeking BPO team leader jobs in Mumbai that provide real responsibility and an opportunity to show leadership capabilities and grow with a team. Moreover, this role delivers a structured environment where decision-making, customer focus, and independent problem-solving are valued and rewarded. You will work within a disciplined operations framework that supports consistent performance and long-term leadership growth.