Team Leader – Customer Service

Are you looking for customer service team leader jobs in Cebu or rewarding call center team leader jobs in Cebu City? Are you an experienced customer service professional keen on joining Cebu hiring for the TL positions in a thriving global company? Here is an opportunity for you to fulfill your dreams. Fusion CX is seeking a dedicated Customer Service Team Leader for our Cebu location. In this TL role in Fusion CX Cebu, you will guide and motivate a team of Customer Service Representatives to deliver excellent customer experiences worldwide. The ideal candidate will play a pivotal role in achieving organizational goals while ensuring high job satisfaction within the team.

So, Cebu team lead professionals seeking a worthwhile role can now aim higher than simply joining a call center team leader hiring at Fusion CX Cebu. Join us and become a CX specialist and part of a global workforce in a customer experience transformation company. Apply now!

Job Description – Team Leader

What you will do as a team leader in Fusion CX Cebu:

• Oversee customer service staff activities, ensuring adherence to performance standards and company policies.
• Monitor and evaluate calls, providing feedback and coaching to improve service quality.
• Drive team performance to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Train staff on customer service excellence and organizational policies.
• Analyze performance data to inform management decisions and goal setting.
• Facilitate communication between team members, management, and clients to enhance customer satisfaction and team effectiveness.

Job Requirements – Team Leader

What you will need to succeed in the role of team leader in Fusion CX Cebu:

• A bachelor’s or college degree in any field, as well as a management background, is a plus.
• At least two years of supervisory experience in customer service or sales.
• Proficient in using technology, including computers and Avaya, with strong Excel, PowerPoint, and Outlook skills.
• Excellent communication skills in English and effective people management capabilities.
• Ability to manage stress and resolve conflicts in a fast-paced environment.
• Experience in background checks, pre-employment screening, or human resources is beneficial.
• Must be willing to work onsite in Cebu.

Why Join Fusion CX

Fusion CX Philippines is conducting a Cebu hiring initiative for a team leader position. If you are searching for customer service team leader jobs in Cebu or call center team leader hiring in the city that will help propel your career in the customer service industry, apply now. As a Team Leader at Fusion CX, you will have the opportunity to contribute to a culture of excellence in customer service. We offer diverse customer service jobs or TL roles in Cebu in a dynamic work environment where your leadership will directly impact our client’s success and our team’s growth. Join us to advance your career in a team lead role where you can make a difference, supported by a company committed to your professional development and success.