Team Leader – Customer Operations – Kolkata, India

Fusion CX is hiring a Team Leader for its customer operations team in Kolkata. This role is ideal for candidates with strong people management skills, a motivational leadership style, and the ability to guide teams toward both daily and long-term business goals. If you are seeking Team Leader positions in Kolkata, BPO leadership roles, or opportunities to manage high-performing teams, this role offers a structured path for growth.

Job Description:

As a Team Leader, you will oversee a team of customer service professionals, ensuring that daily operations run smoothly and performance objectives are consistently met. You will train and mentor team members, help them build confidence and product knowledge, and create an environment that enables success and collaboration.

Key Responsibilities

• Manage the day-to-day activities and workflows of the team
• Motivate team members to achieve organizational goals
• Develop and implement timelines to meet targets and project milestones
• Delegate tasks effectively and ensure accountability
• Conduct training sessions to maximize team potential and strengthen performance
• Equip team members with the skills required to improve communication, product expertise, and confidence
• Conduct monthly and quarterly performance reviews
• Contribute to company growth through strong team performance
• Maintain a positive, productive, and inspiring work environment
• Develop actionable strategies to help the team reach project goals
• Establish and monitor completion timelines to keep projects on track
• Provide clear, structured instructions to team members
• Manage day-to-day operational flow
• Create and distribute regular reports to update leadership on team performance

Job Requirements:

• Graduation (minimum qualification)
• Proven experience in team management or leadership roles in operations
• Strong communication, coordination, and organizational abilities
• Ability to train, motivate, and mentor team members
• Strong problem-solving skills and a proactive, responsible approach
• Ability to manage performance cycles and maintain team productivity
• Comfortable working in a fast-paced, target-driven environment

Why Join Fusion CX Kolkata?

Join us as a team leader at Fusion CX in Kolkata for a customer support process for an autonomous vehicle development company. You will be able to

• Lead a dynamic operations team with clear growth pathways
• Work in a supportive, performance-focused environment
• Access structured development programs and leadership training
• Contribute directly to team, project, and organizational success

If you are seeking team leader jobs in Kolkata or leadership opportunities in customer operations, apply now and build your next career chapter with Fusion CX.