Team Leader – Credit Sales – Pristina Kosovo

 Step into a role where leadership directly drives results. If you are exploring team leader jobs in Pristina, Kosovo and are ready to move beyond individual performance into team impact, this opportunity places you at the center of a high-performing credit sales environment. Fusion CX is hiring a Team Leader – Credit Sales to lead a team of Inside Sales Agents supporting a financial services program. In a structured, target-driven environment with pre-qualified leads (no cold calling), this role is built for professionals who can coach effectively, drive performance, and build teams that consistently deliver results.

Job Description:

About the Role

As a Team Leader – Credit Sales, you will be responsible for managing, coaching, and driving the performance of a team of Inside Sales Agents handling credit repair solutions. You will play a critical role in ensuring that sales targets are met, customer interactions are handled effectively, and team members are continuously developed. This role requires strong leadership, performance management, and the ability to translate business goals into daily execution.

Key Responsibilities

• Lead and manage a team of Inside Sales Agents handling pre-qualified leads
• Drive team performance to achieve sales targets, conversion rates, and KPIs
• Monitor call quality, sales performance, and adherence to processes
• Provide real-time coaching on objection handling, consultative selling, and closing techniques
• Conduct regular one-on-one sessions, feedback discussions, and performance reviews
• Track and analyze team performance data to identify trends and improvement areas
• Handle escalations and support agents in complex or high-value customer interactions
• Ensure accurate usage of CRM tools and sales systems (Salesforce, Zoho, Hodu)
• Collaborate with training and quality teams to improve team capability and performance
• Maintain discipline, motivation, and engagement within the team

Job Requirements:

Qualifications & Experience

• Previous experience as a Team Leader, Supervisor, or Senior Sales Agent in a call center or BPO environment
• Strong background in inside sales, inbound sales, or credit/financial services sales preferred
• Proven experience managing sales targets and team performance

Key Skills

• Strong leadership and team management skills
• Excellent communication skills in English (spoken and written)
• Strong understanding of sales processes, objection handling, and closing techniques
• Ability to analyze performance metrics and drive improvements
• Experience with CRM tools and reporting systems
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced, performance-driven environment

Work Details

Location: Pristina, Kosovo
Work Mode: Work from Office (WFO)
Employment Type: Full-time

Why Join Fusion CX?

At Fusion CX, you’re not just managing a team—you’re building your own leadership journey with the right support behind you.

• Step into a role where you are trusted with ownership, not just assigned targets
• Get the support, tools, and guidance needed to grow as a confident and capable leader
• Work in an environment where your efforts are recognized and your progress is visible
• Be part of a team culture that values collaboration, respect, and shared success

If you looking for team leader jobs in Kosovo, join a global BPO in Pristina and build a career in a global organization that focuses on your growth, not just performance metrics