Team Leader – Content Moderation – Manila, Philippines
If you are exploring call center jobs in Manila and looking to advance into a leadership role within digital content operations, this Team Leader position in Fusion CX Manila supports a content moderation team through performance guidance, coaching, and operational alignment. This team leader hiring in Metro Manila is ideal for individuals who can lead associates through structured quality, attendance, and review processes. If you are seeking rewarding BPO team leader jobs in Manila in a global contact center this is the perfect opportunity you. Apply now!
Job Description:
About the Role
You will oversee a team of content moderation associates, ensuring consistent performance, quality alignment, and adherence to operational updates. The role requires hands-on coaching, attendance management, audit oversight, and daily team engagement to maintain service accuracy and productivity.
Key Responsibilities
- Take accountability for overall team performance and delivery against targets.
- Manage and track attendance for the assigned team.
- Conduct weekly one-on-one coaching sessions with each associate.
- Review defects or reversed audits and provide coaching to address improvement areas.
- Cascade operational updates and ensure each associate acknowledges understanding.
- Provide floor support and respond to associate inquiries.
- Conduct daily and weekly huddles to discuss performance and team challenges.
- Submit daily audit disputes to Quality for validation.
- Complete monthly coaching sessions based on the associate’s monthly scorecard.
Job Requirements:
- Education: Graduation
- Skills: Strong English communication skills (mandatory); ability to lead, coach, and support team performance
- Work Mode: WFO
Why Join Fusion CX?
Join a content moderation leadership role where your guidance influences team accuracy, performance consistency, and operational quality.
- Strengthen coaching and people-management capability
- Lead digital review specialists in a structured content governance environment
- Work closely with quality teams to uphold high moderation standards
- Build experience in a fast-moving digital operations process
If you are seeking call center jobs, BPO team leader job vacancies in Manila or exploring content moderation hiring in Manila NCR, apply now and grow your leadership career with Fusion CX.