Team Leader – Collections – Mohali, India

Looking for jobs in Mohali in collections or Team Leader jobs in Mohali within the banking and financial services sector? Fusion CX is hiring a Team Leader – Collections for a banking collections process. This is an excellent opportunity for professionals exploring collection team leader jobs in Mohali, BPO jobs in Mohali, or call center leadership roles with a focus on recovery, team management, and performance delivery.

If you have experience in collections, team handling, and achieving recovery targets, this role offers a strong career path in operations leadership and financial services collections.

Job Description:

About the Role

As a Team Leader – Collections, you will supervise and guide a team of collection executives managing delinquent accounts. You will be responsible for driving recovery performance, ensuring compliance with regulatory standards, and maintaining high levels of team productivity and customer engagement. This banking collections role requires strong leadership, negotiation skills, and the ability to manage escalations in a dynamic collections environment.

Key Responsibilities

• Supervise and manage a team of collection executives handling delinquent accounts
• Ensure achievement of the monthly, quarterly, and annual collection targets
• Monitor team performance through dashboards, MIS reports, and regular reviews
• Allocate cases/accounts to team members and track resolution progress
• Handle escalated cases and negotiate with high-value or sensitive customers
• Ensure adherence to compliance, legal, and ethical collection practices
• Coordinate with legal, operations, and credit teams for recovery actions
• Conduct field visits for critical or high-priority accounts when required
• Train, coach, and mentor team members to improve productivity and quality

Job Requirements:

Qualifications & Experience

• Education: Graduate (mandatory)
• Experience in collections, recovery, or call center operations preferred
• Prior experience in team handling or supervisory roles is an advantage

Key Skills

• Strong leadership and team management skills
• Excellent negotiation and conflict resolution abilities
• Good understanding of collection processes and recovery strategies
• Ability to analyze performance data and drive results
• Strong communication and interpersonal skills
• Knowledge of compliance and ethical collection practices

Work Details

Location: Mohali, Punjab, India
Work Mode: Work From Office (WFO)

Why Join Fusion CX?

If you are exploring team leader collection jobs in Mohali, team leader jobs in Mohali in backing customer support, or BPO jobs in Mohali, Fusion CX offers:

• A structured and performance-driven collections environment
• Opportunities to lead teams and drive recovery performance
• Exposure to banking and financial services operations
• Career growth in operations leadership within a global CX company
• A collaborative workplace focused on performance, compliance, and development

If you are looking for collection roles in Mohali or rewarding opportunities as a team leader in this region, this is your chance to join a global BPO transforming customer experience across countries and continents successfully.