Team Leader – Back Office & Collections Operations – Gurugram, India

Fusion CX is hiring a Team Leader for Back Office & Collections operations in Gurugram. This role is ideal for candidates with hands-on collection experience, strong communication, and proven team-handling skills. If you’re looking for Team Leader jobs in Gurugram, back-office leadership roles, or collections process opportunities, this position offers a dynamic mix of people management, field coordination, and performance oversight. Sounds interesting? Apply now!

Job Description:

About the Role

As a Team Leader, you will manage a hybrid collections workflow that includes both office-based and field-related activities (based on operational allocation). You will guide a team of associates, ensure timely follow-ups, and maintain accuracy across reporting and documentation. The role requires strong leadership, operational discipline, and the ability to communicate clearly with teams and customers.

Key Responsibilities

• Lead and guide a team of back-office and collection executives.
• Ensure timely follow-ups on overdue accounts and maintain process accuracy.
• Coordinate hybrid operational activities (office and field tasks, depending on allocation).
• Review daily performance, provide coaching, and ensure targets are met.
• Maintain reports, trackers, and documentation with utmost accuracy.
• Support escalations, approvals, and team queries as needed.
• Uphold professionalism, compliance, and operational efficiency across all tasks.

Job Requirements:

• A minimum of 1 year of experience in collections is mandatory.
• Strong verbal and written communication skills.
• Proven team handling skills.
• Ability to work in a hybrid model (office + field activities as allocated).
• Good working knowledge of MS Excel and PowerPoint.
• Graduation required.

Why Join Fusion CX?

Step into a leadership role where process clarity, accuracy, and team development define success. At Fusion CX, you’ll guide a back-office and collections team within an environment built for structured growth.

• Opportunity to lead a high-impact back-office and collections team.
• Structured work environment with clear roles and growth pathways.
• Skill development in leadership, reporting, and customer communication.
• Collaborative, performance-driven culture that supports long-term career growth.

If you are seeking Team Leader jobs in Gurugram or looking to grow your leadership career in collections or back-office operations, apply now and be part of Fusion CX’s expanding operations team.