Team Lead – Orange Walk, Belize

At Fusion CX, we are looking for experienced and people-focused professionals to join us as Team Leads in our Belize operations. This is your opportunity to guide high-performing teams, support service delivery excellence, and help drive consistent performance in a fast-paced customer experience environment. If you are passionate about motivating others, solving problems, and achieving results through collaboration, we invite you to take the next step in your leadership journey with us. Apply now and join us as a Team Lead in Belize.

Job Description – Team Lead

About the Role
As a Team Lead at Fusion CX Belize, you will be responsible for managing a team of agents, monitoring performance, ensuring KPI delivery, and providing coaching to enhance service quality and productivity. You will act as the bridge between frontline teams and operations leadership, promoting accountability and a positive, results-driven culture.

Key Roles and Responsibilities

• Oversee day-to-day team operations, ensuring performance targets are met or exceeded.
• Conduct regular coaching and feedback sessions to drive employee engagement and improvement.
• Track and analyze key metrics, including quality scores, attendance, and productivity.
• Support new hire nesting and training transitions by aligning them with operational goals.
• Address escalations with professionalism and customer-focused solutions.
• Collaborate with peers and leadership to implement team strategies and process enhancements.
• Create a supportive and goal-oriented team environment.

Job Requirements – Team Lead

Qualifications & Requirements

• Prior experience in a supervisory or team lead position, preferably in a contact center or BPO environment.
• A strong understanding of performance management and call center metrics is required.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to coach, inspire, and drive team accountability.
• Bilingual communication skills are a valuable asset for the Team Lead role in Belize.

Why Join Fusion CX?

At Fusion CX, leadership is more than a role. It is a responsibility to inspire and elevate others. As a Team Lead in Belize, you will:

• Be part of a purpose-driven, global organization focused on people and performance.
• Experience a workplace culture built on collaboration, trust, and respect.
• Grow through leadership development and coaching pathways.
• Enjoy comprehensive benefits and recognition for your team’s success.

Apply now and thrive in a workplace where your potential is recognized and your performance is celebrated.