Tagalog Translation Agent – Member Support Services – Manila

Are you fluent in Tagalog and passionate about helping others navigate their healthcare needs? At Fusion CX in Manila, we’re offering an exciting opportunity for a Bilingual Tagalog Translation Agent to join our dynamic team. In this role, you will be the crucial link between our client’s Tagalog-speaking members and the healthcare services they rely on. You will utilize your language skills to provide clear, compassionate, and accurate translation support to members who are dealing with eligibility, benefits, claims, and other related matters. If you are looking for Tagalog-speaking customer service jobs in Manila, Tagalog language jobs in the Philippines, or translation jobs in Manila, become something more! Join us as a Tagalog-speaking translation agent in Manila and make a meaningful difference while working in a vibrant, fast-paced environment. Multiple positions are open; apply now!

Job Description

Key responsibilities of the Tagalog Translation Agent in Fusion CX Manila:

• Provide inbound translation services to assist members with a broad range of healthcare-related inquiries.
• Translate and handle customer service calls, ensuring Tagalog-speaking members receive clear and accurate information.
• Build rapport with members and deliver compassionate, personalized service.
• Explain, advise, and resolve issues related to:
  • Eligibility, benefits, services, networks, and plan rules.
  • Transportation concerns and delays.
  • Access to care issues.
  • Primary Care Provider (PCP) and plan changes.
  • Member contact and demographic updates.
  • Payment card processing, referrals, and claims.
• Handle inbound calls and provide proactive outreach as needed to resolve member issues and offer educational support.
• Collaborate with other teams to ensure timely and effective resolution of member inquiries.
• Perform all tasks with a compassionate, relationship-building approach to customer service.
• Must perform and complete all tasks that are directed by the customer and mutually agreed upon by the team.

Job Requirements

Essential qualifications, experience, and qualities of an ideal candidate for the Tagalog Translation Agent in Manila:

• Education: High School Graduate or equivalent degree required.
• Experience:
  • 1-2 years of experience in customer service or a call center is required.
  • Prior experience with Medicare benefits, including Medicare Advantage Plans, is preferred.
  • Experience in the healthcare, insurance, or pharmacy industries is highly desirable.
• Skills & Qualities:
  • Fluency in Tagalog and English (both written and spoken) at a business level.
  • Strong verbal and written communication skills in both languages.
  • Professional telephone manner with the ability to handle a high volume of calls.
  • Proficiency in data entry and basic computer skills (email, word processing, etc.).
  • Ability to stay calm and composed in high-pressure situations.
  • Strong problem-solving skills for handling complex member inquiries.
  • Experience working in a fast-paced, high-volume environment.

Why Join Fusion CX?

At Fusion CX, we believe in empowering our team members to be their best selves, both professionally and personally. If you are a Tagalog speaker looking for call center jobs in Manila or customer service job vacancies in Metro Manila, join us now! Joining us as a Tagalog Translation Agent in Manila means stepping into a global organization with a strong focus on growth, collaboration, and innovation. We offer the tools, training, and mentorship you need to excel in your role and chart a clear path for your career. Our inclusive and supportive culture ensures that your contributions are valued and recognized every day.

We’re not just a customer experience company; we are a community of passionate professionals committed to delivering exceptional service and experiences while growing together. Whether you are seeking Tagalog language jobs or looking to elevate your career in healthcare support, Fusion CX is the place where your skills will thrive, and your impact will truly matter. This Manila hiring for Tagalog-speaking agents is your opportunity to shine.