Sr. Customer Service Associate – Telecom Support – Bengaluru, India

Are you an excellent communicator and exploring customer service jobs in Bengaluru? Fusion CX is hiring a Sr. Customer Service Associate in Bengaluru for a telecom support role that requires strong English communication, customer handling confidence, and the ability to manage service enquiries across multiple channels. This work-from-office role is ideal for candidates with call center or customer service experience who are comfortable supporting US customers while handling order-related questions and service requests with professionalism and care.

Job Description:

About the Role

As a Sr. Customer Service Associate, you will handle incoming customer requests related to telecom services by performing initial triage, resolving order enquiries, and responding to customer interactions via phone, email, and online chat. The role requires calm decision-making, active listening, and the ability to communicate clearly while managing customer expectations.

Key Responsibilities

• Conduct initial triage of incoming customer requests
• Resolve customer order questions and service enquiries accurately
• Communicate with US customers through phone, email, and online chat
• Listen competently and collect relevant customer order or enquiry information
• Build rapport with customers and respond in a compassionate and professional manner
• Remain calm and helpful when handling difficult situations
• Use computer systems and Microsoft products effectively to support customer interactions
• Maintain service quality and communication standards during all customer engagements

Responsibilities may evolve based on business requirements.

Job Requirements:

Experience

• 0–2 years of call center or customer service experience
• Telecom experience preferred

Skills & Competencies

• Strong English proficiency with solid written and verbal communication skills
• Excellent communication ability
• Comfortable interacting with US customers across multiple communication channels
• Strong listening and customer engagement skills
• Demonstrated computer proficiency with effective use of Microsoft products

Work Mode:

• Work From Office (WFO)
• Location: Bengaluru, India

Why Join Fusion CX?

At Fusion CX, customer service professionals work in a structured and professional environment where communication quality and service discipline matter. As a Sr. Customer Service Associate, you will gain hands-on exposure to telecom support operations and multi-channel customer engagement while strengthening core service skills. Fusion CX offers a stable, work-from-office setting focused on consistency, accountability, and long-term career growth within customer experience operations. If you are looking for call center jobs or customer service jobs Bengaluru, apply now and grow with a global company from the tech corridors of Bangalore.