Spanish Translation Agent – Member Support Services – Manila

Are you a fluent Spanish speaker seeking Spanish language jobs in the Philippines or translation jobs in Manila, Philippines? Are you someone with experience in healthcare who is driven by the desire to help others? At Fusion CX in Manila, we’re looking for a Spanish Translation Agent to join our team and make a real difference in the healthcare experience and people’s lives. In this role, you’ll be the vital bridge between our Spanish-speaking members and the healthcare support they need, providing clear and compassionate translation services. If you’re ready to use your Spanish language skills to improve the healthcare experience for others while working in a fast-paced and rewarding environment, we want you on our team! Multiple positions are available. Apply now to join us as a translation agent for member support services in Fusion CX Manila and be part of something special!

Job Description – Spanish Translation Agent

Core responsibilities of the Spanish Translation Agent in Fusion CX Manila:

• Provide inbound translation services to assist members with a broad range of healthcare-related inquiries.
• Translate and handle customer service calls, ensuring Spanish-speaking members receive clear and accurate information.
• Build rapport with members and deliver compassionate, personalized service.
• Explain, advise, and resolve issues related to:
  • Eligibility, benefits, services, networks, and plan rules.
  • Transportation concerns and delays.
  • Access to care issues.
  • Primary Care Provider (PCP) and plan changes.
  • Member contact and demographic updates.
  • Payment card processing, referrals, and claims.
• Handle inbound calls and provide proactive outreach when necessary to resolve member issues and offer education.
• Collaborate with other teams to ensure timely and effective resolution of member inquiries.
• Perform all tasks with a compassionate, relationship-building approach to customer service.
• Must perform and complete all tasks that are directed by customers and mutually agreed upon by the team.

Job Requirements – Spanish Translation Agent

Qualifications, experience, and skills required for the role of Spanish Translation Agent in Manila:

• Education: High School Graduate or equivalent degree required.
• Experience:
  • 1-2 years of customer service or call center experience required.
  • Prior experience with Medicare benefits, including Medicare Advantage Plans, is preferred.
  • Experience in the healthcare, insurance, or pharmacy industries is highly desirable.
• Skills & Qualities:
  • Fluency in Spanish and English (both written and spoken) at a business level.
  • Strong verbal and written communication skills in both languages.
  • Professional telephone manner with the ability to handle a high call volume.
  • Proficiency in data entry and basic computer skills (email, word processing, etc.).
  • Ability to stay calm and composed in high-pressure situations.
  • Strong problem-solving skills for handling complex member inquiries.
  • Experience working in a fast-paced, high-volume environment.

Why Join Fusion CX?

At Fusion CX, we believe in empowering our team to make an impact and achieve professional growth. As a Spanish Translation Agent in Manila, you’ll gain the opportunity to make a tangible difference in the lives of Spanish-speaking members, all while building your career in a global CX company. We offer comprehensive training, career advancement opportunities, and a supportive culture where your contributions are recognized and celebrated. Join our vibrant, innovative team and take your career to new heights while helping transform customer experiences around the world. If you’re seeking Spanish language jobs in Manila or looking to make a meaningful difference and grow within a forward-thinking company, Fusion CX is the place for you. Apply now to be part of our dynamic team in Manila!