Senior Quality Manager – Belize

Ready to elevate your career while living in the stunning and serene country of Belize? At Fusion CX, we’re hiring a seasoned Senior Quality Manager in Belize to lead with purpose, drive performance, and shape the future of service excellence. If you are a strategic thinker with a passion for quality and leadership, this is your opportunity to make a meaningful impact on one of the most beautiful destinations in the world.

Job Description – Senior Quality Manager

About the Role

As a Senior Quality Manager, you will lead Fusion CX’s quality strategy across programs, partnering with cross-functional teams to elevate customer experience standards. Your leadership will directly influence CSAT, compliance, and coaching effectiveness while empowering our QA teams to deliver their best.

Key Responsibilities

• Elevate Quality: Spearhead our quality strategy across all programs to ensure top-tier service.
• Customer Delight: Drive improvements in CSAT, compliance, and our coaching culture, directly impacting customer satisfaction.
• Strategic Partnerships: Collaborate closely with Operations, Training, and Clients to achieve shared goals.
• Empower Teams: Mentor and develop our talented QA leads and specialists.

Job Requirements – Senior Quality Manager

Qualifications & Requirements

• Proven Expertise: 7 to 8 years of experience in contact center Quality Assurance.
• Data-Driven Decisions: A sharp analytical mind with robust reporting skills.
• Influential Communicator: Strong ability to engage and manage stakeholders effectively.

Why Join Fusion CX?

At Fusion CX, you’re not just taking a job — you’re stepping into a leadership role with purpose. We’re a global company committed to putting people first.

• Growth: Expand your leadership skills with real career progression opportunities
• Purpose: Take on a role where your decisions create impact at scale
• Recognition: Be celebrated for the results you deliver and the people you empower

If you’re ready to lead quality innovation and be part of a global brand in a beautiful locale, we would love to hear from you. Apply now and join us as a Senior Quality Manager in Fusion CX Belize.