Senior Operations Manager – Telecom – Manila, Philippines

Are seeking Operations Manager jobs in Manila or service delivery roles in a global BPO or contact centers in Metro Manila? Join us at Fusion CX in Manila, Philippines. If you are a results-driven leader with a strong background in telecommunications and sales operations, this opportunity is designed for you. We are expanding our team and seeking an experienced Service Delivery Manager or a Senior Operations Manager to drive performance, streamline processes, and lead high-impact teams within our telecom operations.

Job Description:

About the Role

As a Senior Operations Manager, you will oversee day-to-day service delivery operations, ensuring alignment with strategic business goals. You will lead, mentor, and develop high-performing teams while driving efficiency, sales performance, and exceptional customer outcomes. This role requires deep telecom operational expertise and the ability to collaborate across multiple functional groups.

Key Responsibilities

• Oversee daily operations, ensuring alignment with strategic business goals.
• Lead, mentor, and develop a high-performing operations team.
• Analyze KPIs and drive initiatives to improve efficiency and sales performance.
• Collaborate cross-functionally with sales, customer service, and technical teams.
• Ensure compliance with telecom industry standards and internal policies.
• Drive process improvement initiatives aligned with operational goals.
• Support high-impact projects, performance enhancement programs, and operational excellence efforts.

Job Requirements:

Education:

• Graduation (mandatory).

Experience & Skills Required:

• Proven experience in operations management, preferably within the telecom sector.
• Strong understanding of sales processes and performance metrics.
• Exceptional leadership and team management skills.
• Ability to work in a fast-paced, results-oriented environment.
• Strategic thinker with strong hands-on problem-solving abilities.

Bonus Qualifications:

• Experience managing large teams or multi-site operations.
• Background in process improvement (Lean, Six Sigma, etc.).
• Familiarity with CRM and ERP systems.

Why Join Fusion CX?

At Fusion CX, you join a global organization where leadership is shaped through ownership, clarity, and purpose. We believe in empowering managers to build strong teams, elevate performance, and bring meaningful change to how customers experience telecom services.

• Leadership that Matters: Work closely with experienced leaders who champion innovation and operational excellence.
• Impact at Scale: Influence service delivery for high-volume telecom programs with visibility across global operations.
• Growth You Can Measure: Access structured career pathways, performance coaching, and development programs to elevate your leadership journey.
• A Culture of Support: Collaborate with cross-functional teams that believe in shared success, transparent communication, and continuous improvement.
• A Future-Focused Workplace: Be part of a people-first environment where your ideas contribute directly to performance transformation and customer experience outcomes.

Take the next step in your leadership career—join Fusion CX and help shape the future of telecom service delivery.