Senior Manager – Fraud Investigation & Risk Control – Kolkata

Job Description:

About the Role

As a Senior Manager – Fraud Investigation & Risk Control, you will oversee fraud investigation processes, identify emerging risks, and ensure effective fraud prevention strategies across portfolios. This fraud risk management role requires strong analytical skills, leadership capability, and the ability to manage field investigations, vendor performance, and compliance frameworks in a dynamic financial services environment.

Key Responsibilities

• Oversee end-to-end fraud investigation processes across retail and wholesale portfolios
• Identify fraud trends, high-risk segments, and emerging threats
• Ensure timely closure of fraud cases with detailed root cause analysis
• Lead field investigations, including pre-disbursement checks (PDC) and post-disbursement audits
• Monitor and improve the effectiveness of RCU vendors and field investigation teams
• Ensure adherence to turnaround times (TATs), policies, and compliance standards
• Collaborate with internal teams to strengthen fraud prevention and risk mitigation strategies
• Analyze data and generate insights to improve fraud detection mechanisms

Job Requirements:

Qualifications & Experience

• Education: Graduate
• Experience in fraud investigation, risk control, or banking operations preferred
• Strong understanding of RCU (Risk Containment Unit) processes

Key Skills

• Strong analytical and investigative skills
• Knowledge of fraud detection and risk management frameworks
• Ability to manage vendors and field teams effectively
• Strong problem-solving and decision-making abilities
• Good communication and stakeholder management skills
• Understanding of compliance and regulatory requirements

Why Join Fusion CX?

If you are exploring a risk control management or fraud analyst job vacancy in Kolkata, fraud investigation opportunities, or banking risk control roles, Fusion CX offers:

• A structured and high-impact fraud risk management environment
• Opportunities to lead investigations and drive risk mitigation strategies
• Exposure to retail and wholesale financial operations
• Career growth in operations and risk leadership within a global CX company

Take the next step in your career with one of the growing companies hiring in Kolkata and build expertise in fraud investigation and risk control. Apply now!