Senior IT Helpdesk – Cebu

Are you an experienced IT help desk professional currently looking for a rewarding opportunity? We have an exciting role just for you! Apply today and join the Fusion CX Cebu team as a Senior IT Helpdesk professional and play a crucial role in ensuring the efficiency and security of our IT operations. We are seeking a highly skilled individual with experience in ticketing systems, security, and compliance who can lead our IT helpdesk team to provide top-tier support and maintain a robust IT infrastructure.

Job Description:

What you will do as a Senior IT Helpdesk professional in Cebu:

• Utilizing ticketing systems like Jitbit or similar tools
• Promptly respond to incoming support requests via Ticketing System, Email, and Teams.
• Coordinate with vendors for hardware repairs and replacements.
• Efficiently maintaining security and compliance.
• Lead the team in acknowledging and resolving all open tickets.
• Manage Change, Problem, and Incident Management processes.
• Implement IT policies and update documentation and procedures to ensure the security and integrity of systems and data.
• Troubleshoot hardware and application issues.
• Collaborate with other IT staff on projects such as software implementation or hardware installation.
• Ensure compliance with PCI DSS 3.2.1 and ISO 27001 standards.
• Resolve CrowdStrike alerts efficiently.
• IT Asset Management
  • Track and manage IT assets, including computers, peripherals, and software licenses.
  • Assist with inventory management and procurement processes.

Job Requirements:

What you will need to have to succeed as a Senior IT Helpdesk professional in Cebu:

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• In-depth knowledge of IT infrastructure, systems, and network architecture.
• 2 to 3 years of experience in IT operations or a related field.
• Proficiency in cybersecurity, data management, and disaster recovery.
• Strong problem-solving and decision-making abilities.
• Ability to work collaboratively in a team and across departments.
• Availability to work on-site with a shifting schedule.
• Ability to work effectively under pressure.

Why Join Fusion CX

At Fusion CX, you will find a dynamic and supportive work environment that fosters professional growth and development. As a Senior IT Helpdesk professional, you will have the chance to lead a team and tackle diverse projects, allowing you to enhance your skills and advance your career with a global CX transformation company. Join Fusion CX Manila to contribute to the efficiency and integrity of our IT operations while growing your professional expertise. So, if you are qualified and ready for a challenging role, we encourage you to apply and join us as a Senior IT Help Desk professional in Cebu.