Senior Executive – Seller Services & Marketplace Operations | Fusion CX, Perth, Australia

Engagement Type: Full-time | Retained Consultant | Commission-based Influencer

Location: Perth, Australia

Perth’s digital retail and marketplace ecosystem is expanding, and seller services BPO is emerging as a significant outsourcing priority for platform operators and direct-to-consumer brands, building operational scale in Western Australia. Fusion CX is hiring a Senior Executive – Seller Services & Marketplace Operations in Perth to own business development for sellers onboarding, catalogue management, fulfilment coordination, and marketplace compliance BPO across Australia and New Zealand. If you are a senior marketplace operations or eCommerce BPO professional based in Perth with established relationships across platform operators and retail aggregators and a track record of influencing large-scale outsourcing decisions, this role offers the scope and commercial backing to make a genuine market impact.

Role Summary

Own business development and solutioning for Seller Services and Marketplace Operations, covering seller onboarding, catalogue management, fulfilment coordination, returns processing, and marketplace compliance BPO for major retail platforms across Australia and New Zealand.

Key Responsibilities

• Identify and engage marketplace platforms, D2C brands, and retail aggregators requiring seller services BPO.
• Build compelling business cases anchored to seller experience, GMV impact, and operational efficiency.
• Partner with solution architects to design scalable seller services delivery models.
• Drive pipeline and revenue across seller onboarding, compliance, content ops, and fulfilment support.
• Build engagement with leading Australian marketplace platforms and digital retail operators across Australia and New Zealand.

Responsibilities may evolve based on operational requirements for this senior Seller Services & Marketplace role.

Qualifications & Experience

• 8–12 years in marketplace operations, eCommerce platforms, or BPO serving digital retail.
• Deep understanding of seller lifecycle, catalogue ops, and fulfilment ecosystems.
• Proven ability to influence $5M+ ACV outsourcing engagements.
• Existing relationships with heads of seller experience, marketplace ops, or digital ops in Australia and New Zealand.

Why Join Fusion CX?

Fusion CX offers Perth-based marketplace and eCommerce professionals the global delivery scale, the operational depth across seller onboarding and compliance, and the commercial seriousness to pursue large-scale outsourcing engagements in the Western Australian market. In this Seller Services & Marketplace role, you will lead targeted business development conversations with platform operators and D2C brands, build transition-ready business cases anchored to GMV impact and operational efficiency, and help define Fusion CX’s presence in a market that is still being shaped. For senior seller services and marketplace operations professionals in Perth who want to bring deep domain expertise to a globally backed delivery partner with genuine Australia and New Zealand ambition, this is the opportunity. Apply now and take the next step with Fusion CX.