Senior Executive – Seller Services & Marketplace Operations | Fusion CX, Melbourne, Australia

Engagement Type: Full-time | Retained Consultant | Commission-based Influencer

Location: Melbourne, Australia

Melbourne is the strategic headquarters for some of Australia’s largest marketplace platforms, retail aggregators, and direct-to-consumer brands, making it the most important city in Australia for seller services BPO business development. Fusion CX is hiring a Senior Executive – Seller Services & Marketplace Operations in Melbourne to own business development and solutioning for sellers onboarding, catalogue management, fulfilment coordination, returns processing, and marketplace compliance BPO across Australia and New Zealand. If you are a senior marketplace or eCommerce operations professional based in Melbourne, possess an established network across platform operators, retail aggregators, and digital-first brands with a track record of driving large-scale outsourcing engagements, this senior seller services job is built for you. Apply today!

Role Summary

Own business development and solutioning for Seller Services and Marketplace Operations — covering seller onboarding, catalogue management, fulfilment coordination, returns processing, and marketplace compliance BPO for major retail platforms across Australia and New Zealand.

Key Responsibilities

• Identify and engage marketplace platforms, D2C brands, and retail aggregators requiring seller services BPO.
• Build compelling business cases anchored to seller experience, GMV impact, and operational efficiency.
• Partner with solution architects to design scalable seller services delivery models.
• Drive pipeline and revenue across seller onboarding, compliance, content ops, and fulfilment support.
• Build engagement with leading Australian marketplace platforms and digital retail operators across Australia and New Zealand.

Responsibilities may evolve based on operational requirements for this senior seller services and marketplace role in Melbourne, Australia.

Qualifications & Experience

• 8–12 years in marketplace operations, eCommerce platforms, or BPO serving digital retail.
• Deep understanding of seller lifecycle, catalogue ops, and fulfilment ecosystems.
• Proven ability to influence $5M+ ACV outsourcing engagements.
• Existing relationships with heads of seller experience, marketplace ops, or digital ops in Australia and New Zealand.

Why Join Fusion CX?

Melbourne is the commercial epicentre of Australia’s marketplace and direct-to-consumer eCommerce sector, and Fusion CX is building the seller services BPO capability to compete for the largest engagements in this market. In this Senior Executive – Seller Services & Marketplace Operations role, you will have access to a global delivery organisation with deep operational expertise in seller onboarding, catalogue management, fulfilment, and compliance, and the commercial backing to pursue and close large-scale outsourcing engagements across Australia and New Zealand. For senior marketplace and eCommerce operations professionals seeking rewarding senior seller services and marketplace job in Melbourne who want to translate deep domain knowledge and established relationships into significant commercial outcomes, this is a rare and well-positioned opportunity. Apply now and take the next step with Fusion CX.