Senior Executive – Seller Services & Marketplace Operations | Fusion CX, Adelaide, Australia

Engagement Type: Full-time | Retained Consultant | Commission-based Influencer

Location: Adelaide, Australia

Adelaide’s retail and eCommerce sector is developing rapidly — and seller services outsourcing is increasingly part of the strategic conversation for marketplace operators and direct-to-consumer brands looking to scale operations efficiently. Fusion CX is hiring a Senior Executive – Seller Services & Marketplace Operations in Adelaide to drive business development across seller onboarding, catalogue ops, fulfilment coordination, returns processing, and marketplace compliance BPO for major retail platforms across Australia and New Zealand. If you are a senior marketplace or eCommerce operations professional based in Adelaide with relevant relationships across platform operators and retail brands and experience influencing large-scale outsourcing decisions, this is a meaningful opportunity to lead a high-growth vertical with a globally credible delivery partner behind you.

Role Summary

Own business development and solutioning for Seller Services and Marketplace Operations — covering seller onboarding, catalogue management, fulfilment coordination, returns processing, and marketplace compliance BPO for major retail platforms across Australia and New Zealand.

Key Responsibilities

• Identify and engage marketplace platforms, D2C brands, and retail aggregators requiring seller services BPO.
• Build compelling business cases anchored to seller experience, GMV impact, and operational efficiency.
• Partner with solution architects to design scalable seller services delivery models.
• Drive pipeline and revenue across seller onboarding, compliance, content ops, and fulfilment support.
• Build engagement with leading Australian marketplace platforms and digital retail operators across Australia and New Zealand.

Responsibilities may evolve based on operational requirements for this senior seller operations & marketplace position in Adelaide, Australia.

Qualifications & Experience

• 8–12 years in marketplace operations, eCommerce platforms, or BPO serving digital retail.
• Deep understanding of seller lifecycle, catalogue ops, and fulfilment ecosystems.
• Proven ability to influence $5M+ ACV outsourcing engagements.
• Existing relationships with heads of seller experience, marketplace ops, or digital ops in Australia and New Zealand.

Why Join Fusion CX?

Fusion CX’s seller services BPO capability, spanning seller onboarding, catalogue management, fulfilment coordination, and compliance, gives Adelaide-based commercial professionals a genuinely differentiated proposition to bring to marketplace platforms and direct-to-consumer brands in the South Australian market. In this Adelaide Seller Services & Marketplace role, you will build relationships, develop business cases anchored to GMV and operational efficiency outcomes, and help shape Fusion CX’s growing presence in the Australia and New Zealand marketplace outsourcing market. For senior eCommerce and marketplace operations professionals in Adelaide looking to translate domain knowledge into commercial outcomes with a globally credible BPO partner, this is a well-timed and meaningful opportunity. Apply now and take the next step with Fusion CX.