Senior Executive – Seller Services and Marketplace Operations – Fusion CX Sydney, Australia

Engagement Type: Full-time | Retained Consultant | Commission-based Influencer

Location: Sydney, Australia

Australia’s marketplace and direct-to-consumer eCommerce ecosystem is expanding rapidly, and the BPO opportunity behind it is significant and still largely open. Fusion CX is looking for a Senior Executive who understands the seller lifecycle, marketplace operations complexity, and the outsourcing models that drive GMV, compliance, and fulfilment efficiency at scale. If you have deep relationships across Australian marketplace platforms, retail aggregators, and direct-to-consumer brands, and a track record of influencing and closing large-scale seller services outsourcing engagements across Australia and New Zealand, this marketplace and seller services role positions you at the leading edge of a high-growth BPO vertical with a globally backed delivery partner behind you. For senior marketplace and eCommerce operations professionals in Australia seeking a commercially rewarding engagement with genuine market-building scope, this opportunity is built for you.

Role Summary

Own business development and solutioning for Seller Services and Marketplace Operations, covering seller onboarding, catalogue management, fulfilment coordination, returns processing, and marketplace compliance BPO for major retail platforms across Australia and New Zealand.

Key Responsibilities

• Identify and engage marketplace platforms, D2C brands, and retail aggregators requiring seller services BPO.
• Build compelling business cases anchored to seller experience, GMV impact, and operational efficiency.
• Partner with solution architects to design scalable seller services delivery models.
• Drive pipeline and revenue across seller onboarding, compliance, content ops, and fulfilment support.
• Build engagement with leading Australian marketplace platforms and digital retail operators across Australia and New Zealand.

Responsibilities may evolve based on operational requirements for this senior marketplace and seller services role.

Qualifications & Experience

• 8–12 years in marketplace operations, eCommerce platforms, or BPO serving digital retail.
• Deep understanding of seller lifecycle, catalogue ops, and fulfilment ecosystems.
• Proven ability to influence large-scale outsourcing engagements (typically $5M+ ACV)
• Existing relationships with heads of seller experience, marketplace ops, or digital ops in Australia and New Zealand.

Why Join Fusion CX?

Seller services BPO is one of the fastest-growing outsourcing categories in Australian eCommerce, and Fusion CX is positioned to lead it across Australia and New Zealand. In this seller services role, you will bring your marketplace expertise and established relationships directly to bear on a commercial opportunity with the backing of a global delivery organization that has the operational depth to scale seller services programs from onboarding through compliance and fulfilment. For senior professionals in Australia’s marketplace and digital retail ecosystem who want to translate deep domain knowledge into significant commercial outcomes with a globally credible BPO partner, this is a rare and well-timed opportunity. Apply now for the Senior Executive – Seller Services & Marketplace Operation position and take the next step with Fusion CX.