Senior Executive – Enterprise Retail & eCommerce Sales | Fusion CX, Perth, Australia

Engagement Type: Full-time | Retained Consultant | Commission-based Influencer

Location: Perth, Australia

Perth’s enterprise market is increasingly strategic for Australian retail and e-commerce outsourcing. And Fusion CX is building its commercial presence to match. We are hiring a Senior Executive – Enterprise Retail & eCommerce Sales to own new business development across Australia and New Zealand, targeting large-scale BPO engagements across contact center, seller services, and back-office operations. If you are a senior BPO sales professional based in Perth with a strong enterprise network and a proven track record of closing significant outsourcing engagements in the Australian market, this role offers the commercial backing, the global delivery infrastructure, and the organizational seriousness to build a meaningful pipeline.

Role Summary

Drive new business development for Fusion CX in the Australian enterprise retail and e-commerce market. Own the full sales cycle from pipeline generation to deal closure, targeting large-scale ($5M+ ACV) BPO engagements across contact centers, seller services, and back-office services.

Key Responsibilities

• Identify, qualify, and close new enterprise accounts in retail and eCommerce verticals across Australia and New Zealand.
• Build and maintain a pipeline of $15M+ in qualified BPO opportunities.
• Lead RFP/RFI responses, commercial negotiations, and contract closures.
• Collaborate with delivery and solutions teams to craft winning, outcome-based proposals.
• Represent Fusion CX at industry events, forums, and C-suite roundtables.
• Develop and sustain executive relationships across target accounts.

Responsibilities may evolve based on operational requirements for this Enterprise BPO sales role.

Qualifications & Experience

• 8–15 years in BPO/CX/outsourcing sales in the Australian market.
• Verified track record of closing $5M+ ACV deals — references required.
• Deep network across retail, e-commerce, logistics, or marketplace sectors.
• Strong understanding of contact center, seller services, and back-office BPO models.
• Experience with outcome-based and managed service commercial structures.

Why Join Fusion CX?

Fusion CX’s commitment to the Australia and New Zealand enterprise market is backed by global delivery infrastructure, experienced solutioning teams, and commercial leadership that supports large-scale pursuits from qualification through to close. In Perth, you will be positioned to build relationships and close engagements in a market where Fusion CX’s presence is growing. For senior BPO sales professionals in Perth who want to represent a globally credible outsourcing partner and build a significant enterprise pipeline, this is a compelling opportunity. Apply now for this rewarding enterprise BPO sales role and take the next step with Fusion CX.