Senior Executive – Enterprise Retail & eCommerce Sales | Fusion CX, Brisbane, Australia

Engagement Type: Full-time | Retained Consultant | Commission-based Influencer

Location: Brisbane, Australia

Brisbane is growing in strategic importance as a base for enterprise outsourcing decisions across Australia’s retail and e-commerce sector, and Fusion CX is positioning ahead of that momentum. We are hiring a Senior Executive – Enterprise Retail & eCommerce Sales to lead new business development across Australia and New Zealand, targeting large-scale BPO engagements across contact center, seller services, and back-office operations. If you are a senior commercial leader based in Brisbane with deep relationships across enterprise retail and eCommerce and a track record of driving outsourcing engagements from pipeline through to close, this is your opportunity to shape how Fusion CX enters and wins in this market.

Role Summary

Drive new business development for Fusion CX in the Australian enterprise retail and e-commerce market. Own the full sales cycle from pipeline generation to deal closure, targeting large-scale ($5M+ ACV) BPO engagements across contact center, seller services, and back-office services.

Key Responsibilities

• Identify, qualify, and close new enterprise accounts in retail and eCommerce verticals across Australia and New Zealand.
• Build and maintain a pipeline of $15M+ in qualified BPO opportunities as a senior executive in Enterprise Retail & eCommerce Sales
• Lead RFP/RFI responses, commercial negotiations, and contract closures.
• Collaborate with delivery and solutions teams to craft winning, outcome-based proposals.
• Represent Fusion CX at industry events, forums, and C-suite roundtables.
• Develop and sustain executive relationships across target accounts.

Responsibilities may evolve based on operational requirements for this senior BPO sales role.

Qualifications & Experience

• 8–15 years in BPO/CX/outsourcing sales in the Australian market.
• Verified track record of closing $5M+ ACV deals — references required.
• Deep network across retail, e-commerce, logistics, or marketplace sectors.
• Strong understanding of contact center, seller services, and back-office BPO models.
• Experience with outcome-based and managed service commercial structures.

Why Join Fusion CX?

Fusion CX brings global delivery scale, outcome-based commercial models, and strong intent in the Australian and New Zealand markets to every enterprise pursuit, and Brisbane-based commercial leaders will be central to executing that strategy. You will work with a solutions team built for complexity. A delivery organization with proven retail and eCommerce BPO credentials, and leadership that supports your pipeline with genuine organizational commitment. For senior BPO sales professionals in Brisbane ready to own new business development at enterprise scale, this is a strong and well-timed opportunity. Apply now and take the next step with Fusion CX as a Senior Executive – Enterprise Retail & eCommerce Sales in Brisbane, Australia.