Senior Executive – Enterprise Retail & eCommerce Sales | Fusion CX, Adelaide, Australia

Engagement Type: Full-time | Retained Consultant | Commission-based Influencer

Location: Adelaide, Australia

Adelaide offers distinct enterprise market access for BPO business development, and Fusion CX is looking for the right commercial leader to unlock it. We are hiring a Senior Executive – Enterprise Retail & eCommerce Sales to drive new business development across Australia and New Zealand, targeting large-scale BPO engagements across contact center, seller services, and back-office operations. If you are a senior BPO sales professional based in Adelaide with a verified track record of leading complex commercial pursuits and a strong network across Australian enterprise retail and eCommerce, this role provides the platform, the delivery credibility, and the full organizational commitment to drive market entry with confidence. Apply now!

Role Summary

Drive new business development for Fusion CX in the Australian enterprise retail and e-commerce market in this senior BPO sales role in Adelaide. Own the full sales cycle from pipeline generation to deal closure, targeting large-scale ($5M+ ACV) BPO engagements across contact center, seller services, and back-office services.

Key Responsibilities

• Identify, qualify, and close new enterprise accounts in retail and eCommerce verticals across Australia and New Zealand.
• Build and maintain a pipeline of $15M+ in qualified BPO opportunities.
• Lead RFP/RFI responses, commercial negotiations, and contract closures.
• Collaborate with delivery and solutions teams to craft winning, outcome-based proposals.
• Represent Fusion CX at industry events, forums, and C-suite roundtables.
• Develop and sustain executive relationships across target accounts.

Responsibilities may evolve based on operational requirements for this senior BPO sales position in Adelaide.

Qualifications & Experience

• 8–15 years in BPO/CX/outsourcing sales in the Australian market.
• Verified track record of closing $5M+ ACV deals — references required.
• Deep network across retail, e-commerce, logistics, or marketplace sectors.
• Strong understanding of contact center, seller services, and back-office BPO models.
• Experience with outcome-based and managed service commercial structures.

Why Join Fusion CX?

For senior BPO sales professionals in Adelaide, Fusion CX offers the global delivery credibility, the solutioning depth, and the commercial seriousness to compete for large-scale enterprise outsourcing engagements across Australian retail and eCommerce. You will work with a team that understands complex pursuits, backs your pipeline with real organizational resources, and is building its Australia and New Zealand presence with long-term commitment. This is an opportunity to lead market development in a location where your network and relationships can create a genuine competitive advantage for Fusion CX. Apply today and take the next step with Fusion CX as a Senior Executive – Enterprise Retail & eCommerce Sales in Adelaide, Australia.