Senior Executive – Contact Center Solutions – Fusion CX, Perth, Australia

Engagement Type: Full-time | Fractional / Advisory | Solution Consultant (pursuit basis)

Location: Perth, Australia

Perth’s enterprise market is evolving rapidly, and contact center transformation is increasingly part of the strategic conversation for retail and e-commerce organisations operating at scale. Fusion CX is hiring a Senior Executive – Contact Center Solutions in Perth to lead solutioning and business development for large-scale CX outsourcing engagements across Australia and New Zealand. If you are a senior contact center professional based in Perth with deep expertise in CX transformation, CCaaS platforms, and a strong network across enterprise retail and eCommerce, this senior contact center role offers a commercially meaningful opportunity to shape how Fusion CX enters and wins in the Western Australian enterprise market.

Role Summary

Lead solutioning and business development for Contact Center services targeting enterprise retail and eCommerce organisations across Australia and New Zealand. Bring deep domain expertise in CX transformation, AI-augmented operations, and omnichannel delivery models to drive large-scale outsourcing engagements.

Key Responsibilities

• Architect CX solutions for enterprise retail and eCommerce clients, including omnichannel and AI-assisted service models.
• Partner with sales leadership on complex pursuits requiring domain credibility and solutioning depth.
• Lead discovery, diagnostics, and transformation roadmap conversations with client CX leadership.
• Support Fusion CX’s thought leadership and market positioning in the Australia and New Zealand contact center space.
• Stay current on WFM, CCaaS platforms including Genesys, Five9, and NICE, and AI overlay tools.

Responsibilities may evolve based on operational requirements for this senior contact center solutions role in Perth, Australia.

Qualifications & Experience

• 10+ years in contact center operations, transformation, or BPO outsourcing.
• Hands-on experience with WFM, QA, and CSAT frameworks in retail and e-commerce contexts.
• Track record of influencing or closing engagements of $5M+ ACV.
• Strong network across CX leaders, CCaaS vendors, and system integrators in Australia and New Zealand.

Why Join Fusion CX?

Fusion CX offers Perth-based CX professionals the global delivery infrastructure, the solutioning depth across CCaaS and AI-augmented operations, and the commercial seriousness to pursue and win large-scale enterprise outsourcing engagements. In this senior contact center solutions role in Perth, Australia, you will lead discovery and transformation roadmap conversations, partner with sales on complex multi-stakeholder pursuits, and build Fusion CX’s credibility and market presence across Western Australia’s enterprise retail and eCommerce sector. For senior contact center and CX transformation leaders in Perth who want to apply deep domain expertise to commercially meaningful opportunities and are seeking a senior contact center role, Fusion CX provides the right platform. Apply now and take the next step with Fusion CX.