Senior Executive – Back Office & Operations BPO | Fusion CX, Perth, Australia

Engagement Type: Full-time | Fractional / Part-time | Commission-based Influencer

Location: Perth, Australia

Perth’s enterprise retail and eCommerce organisations are increasingly open to back-office transformation conversations, and the outsourcing opportunity across Finance & Accounting, data operations, and HR services is growing at the CFO and COO level. Fusion CX is hiring a Senior Executive – Back Office & Operations BPO in Perth to lead business development across back-office and shared services BPO for large retail and eCommerce enterprises across Australia and New Zealand. If you are a senior back-office BPO or shared services professional based in Perth with strong executive relationships across retail and eCommerce finance and operations leadership, and a track record of driving complex outsourcing engagements, this senior Back Office & Operations BPO role provides the platform and the global delivery credibility to build something significant.

Role Summary

Drive business development for Back Office and Shared Services BPO targeted at large retail and eCommerce organisations across Australia and New Zealand — covering Finance & Accounting, compliance, data operations, HR ops, and order management outsourcing.

Key Responsibilities

• Build a pipeline across F&A, data ops, HR services, and order management BPO for retail and eCommerce clients.
• Lead commercial conversations with CFOs, COOs, and shared services heads in target enterprises.
• Design and present business cases anchored to cost transformation and process efficiency gains.
• Partner with delivery leads to ensure solution viability and margin health.
• Identify outsourcing-ready processes within target accounts and build transition-ready proposals.

Responsibilities may evolve based on operational requirements for this Senior Executive – Back Office & Operations BPO role.

Qualifications & Experience

• 8–15 years in back-office BPO, shared services, or finance operations outsourcing.
• Experience selling or influencing $5M+ ACV engagements in Australia and New Zealand.
• Deep understanding of retail and e-commerce back-office workflows and pain points.
• Relationships with finance, operations, and procurement leaders in enterprise retail and eCommerce.

Why Join Fusion CX?

Fusion CX offers Perth-based back-office BPO professionals the global delivery infrastructure, the domain depth across Finance & Accounting, data operations, and HR services, and the commercial seriousness to pursue large-scale outsourcing engagements in the Western Australian enterprise market. In this Senior Executive – Back Office & Operations BPO role, you will lead targeted business development conversations with finance and operations leaders at retail and eCommerce enterprises, build transition-ready proposals anchored to real efficiency gains, and help establish Fusion CX as the credible outsourcing partner of choice in the Perth market. For senior back-office and shared services professionals in Perth who want to bring established executive relationships and deep domain expertise to a globally backed BPO partner with genuine Australia and New Zealand ambition, this is the opportunity. Apply now and take the next step with Fusion CX.